خلاصہ

Dedicated and detail-oriented professional with diverse experience in customer-facing roles, inventory management, and team supervision. Proven track record of delivering exceptional customer service, streamlining operations, and driving process improvements. Skilled in

- Customer Support and Order Confirmation
- Inventory Control and Dispatch Management
- Team Supervision and Training
- Process Improvement and Optimization
- Quality Assurance and Compliance
- Time Management and Organization

With a strong foundation in management and experience in various industries, I possess a unique blend of skills and knowledge. I am a quick learner, adaptable, and thrive in fast-paced environments. Committed to delivering excellence and exceeding expectations.

تجربہ

کمپنی کا لوگو
Operation Manager
Wrangler Instruments
اکتوبر ۲۰۲۳ - موجودہ | Lahore, Pakistan


- Oversee daily operations, ensuring efficient production, quality control, and meeting deadlines.- Supervise and train production staff, promoting a safe and productive work environment.- Coordinate with quality assurance team to ensure compliance with industry standards and regulations.- Implement process improvements to increase productivity, reduce waste, and optimize resource allocation.- Manage inventory control, ordering supplies, and maintaining accurate records.- Collaborate with maintenance team to ensure equipment functionality and perform routine maintenance.- Enforce adherence to safety protocols, OSHA guidelines, and company policies.- Conduct performance evaluations, provide feedback, and address employee concerns.- Develop and implement standard operating procedures (SOPs) for production and quality control.- Liaise with logistics team to ensure timely delivery of finished goods.- Analyze production data, identifying trends and areas for improvement.- Support continuous improvement initiatives, driving innovation and excellence.

کمپنی کا لوگو
Inventory Control Manager
Wrangler Instruments
مئی ۲۰۲۲ - اکتوبر ۲۰۲۳ | Lahore, Pakistan


Maintain accurate records of inventory levels and ensure proper stock rotation.
Conduct regular physical inventory counts and reconcile any discrepancies.
To make sure materials received in proper condition and stored in controlled environment.
Responsible of GMP implementation in warehouse.
Collaborate with procurement and sales teams to manage stock levels.
Coordinate shipping and receiving activities, including loading and unloading.
Responsible to prepare IPL and FPL against customer P.O
Maintain material consumption and material receiving and issuance report.
Lead and supervise warehouse staff, including assigning tasks, providing training, and conducting performance evaluations.
Verify incoming and outgoing shipments for accuracy and completeness.
Generate and maintain accurate records of inventory transactions, shipping/receiving activities, and equipment maintenance.
Prepare and present regular reports on warehouse performance, including key metrics and improvement initiatives.

کمپنی کا لوگو
Warehouse Incharge
Neutro Pharma PVT Ltd
ستمبر ۲۰۱۹ - اپریل ۲۰۲۲ | Lahore, Pakistan

Maintains receiving,warehousing and distribution operations by initiating, coordinating and enforcing program, operational, and personal policies and procedures.Responsible of issuance and receiving of materials.To make daily dispensing plan.To ensure timely dispensing and issuance.Maintain stocks in ledger and ERP software.Responsible of GMP implementation in warehouse.To make sure materials received in proper condition and stored in controlled environment.To ensure documentation is complete and signed from concerned departments.

کمپنی کا لوگو
Internship
Maisonette Hotel & Resort
اگست ۲۰۱۹ - اکتوبر ۲۰۱۹ | Lahore, Pakistan

Here are some job responsibilities as an intern in various departments of a Maisonette Hotel after completing a diploma in Hotel Management.Front Office- Assisted with check-in/check-out processes, room assignments, and guest services- Managed front desk operations, including handling guest queries and resolving issues- Coordinated room reservations, cancellations, and modifications- Maintained accurate records of guest interactions and room statusFood and Beverage- Assisted with menu planning, inventory management, and cost control- Ensured exceptional customer service and maintained high-quality food presentationHousekeeping- Participated in room cleaning, linen management, and laundry operations- Maintained cleanliness and organization of public areas, including lobby and corridors- Assisted with room inspections, ensuring high standards of cleanliness and maintenance- Coordinated with the housekeeping team to ensure efficient room preparationGeneral- Rotated through various departments to gain comprehensive understanding of hotel operations- Developed teamwork and communication skills, working collaboratively with hotel staff- Applied theoretical knowledge from diploma program to practical hotel operations- Demonstrated adaptability, flexibility, and willingness to learn in a fast-paced environment

کمپنی کا لوگو
Customer Support Executive
Darul Shour Publication
اپریل ۲۰۱۸ - اگست ۲۰۱۹ | Lahore, Pakistan

- Respond to customer inquiries via phone, email, or chat, resolving issues efficiently- Provide product/service information, addressing customer concerns and feedback- Troubleshoot and resolve customer complaints, escalating complex issues to supervisors- Utilize CRM software to track customer interactions and maintain accurate records- Collaborate with internal teams (sales, logistics, etc.) to resolve customer issues- Meet or exceed customer satisfaction and first-call resolution targets- Stay updated on product knowledge and company policies to provide accurate support- Verify customer orders, ensuring accuracy and completeness- Confirm order details with customers via phone or email- Resolve order discrepancies, addressing customer concerns and making necessary adjustments- Coordinate with internal teams (logistics, warehouse, etc.) to ensure timely order fulfillment- Maintain confidentiality and handle sensitive customer information with discretion- Stay organized, managing multiple tasks and priorities in a fast-paced environment- Continuously improve knowledge and skills to enhance customer support and order confirmation processes

کمپنی کا لوگو
Teacher (Chemistry & Biology)
Paragon Science Academy
جولائی ۲۰۱۵ - مارچ ۲۰۱۸ | Lahore, Pakistan

Responsibilities- Plan and deliver engaging lessons on concepts to 9th and 10th-grade students- Develop and implement curriculum, assessments, and evaluations to measure student progress- Provide individualized support and feedback to students, addressing diverse learning needs- Collaborate with colleagues to develop interdisciplinary lesson plans and projects- Assess student knowledge and understanding through various evaluation methods- Encourage critical thinking, scientific literacy, and environmental awareness- Develop and maintain accurate records of student progress and grades- Communicate with parents and guardians through regular updates and progress reports- Participate in department meetings, training, and professional development opportunities

تعلیم

University of the Punjab
مختصر کورس, Digital Marketing‎
SEO, digital marketing
نامکمل
2020
ITHM (Institute Of Tourism And Hotel Management)
ڈپلوما, Diploma in Tourism and Hotel Management‎
hotel management, tourism
نامکمل
2019
Punjab university Lahore
بیچلرز, بی سی ایس / بی ایس, bs hons chemistry‎
Applied Chemistry
CGPA 2.79/4
2018
Islamia College Civil Lines Lahore
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), FSC‎
Medical
فی صد 67%
2013

پیشہ ورانہ مہارتیں

ماہر Communication Skiils
ماہر Cooordination Skills
ماہر Counseling Skills
ماہر Customer Satisfaction Management
متوسط Distribution Logistics
ماہر ERP Software Command
ماہر Handling Pressure And Stress
ماہر Inventory Management
متوسط Logistics Management
ماہر MS Office
ماہر Multitasking
ماہر Procurement Knowleddge

زبانیں

ماہر انگریزی
ابتدائی فرانسیسی
ماہر اردو
ماہر پنجابی