• Organize TM operations and procedures
• Monitor activities of TM Physicians
• Manage discussion with TM physician on daily basis
• Liaise with site administrators and other departments for necessities
• Maintain office equipment
• Manage meeting arrangements
• Listening to TM physician concerns and feedback
• Highlighting the areas need to focus
• Record observations
• Evaluate staff performance based on surveillance checklist
• Discuss performance and quality with each employee
• Load _and coordinate on HR related matter of new and existing TM physicians
• Ensure department records to be filed appropriately
• Ensure employee records to be filled appropriately in HR
• Ensure TM physicians call to be recorded including on site and aggregation for processing
• Maintain coordination with IT team 24/7 in case of any technical assistance
• Coordinate with IT on new developments for better efficiency
• Monitor TM systems, layout and equipment work effective
• Reports via emails and update daily KPI’s on dashboard and develops appropriate methodologies for collecting, analyzing, and presenting data fields
• Report monthly reports to PIC’s and site administrators
• TM monthly reports, efficiency report, punctuality, coverage and compliance report

• Complete ToTs, documentation, and program reports
• Oversee trickle-down training according to M&E checklists
• Oversee the quality of social action projects implementation
• Achieving the allocated training and M&E deadlines and targets
• Ensure that all ToTs and trickle-down trainings in respective universities are effectively implemented and KPIs are met.
• Maintain quality records of the trainings, participants, pre and post-tests, and invoices.
• Lead Monitoring and Evaluation of the implementation of training, trickle down trainings and operational SOPs.
• Develop M&E plans and execute.
• Supervise and conduct regular monitoring visits in universities to evaluate trickle-down trainings and implementation of social action projects.
• Fortnightly and monthly performance review meetings to monitor the performance of universities for trickle-down training.
• Verify and prepare databases
• Timely submission of work plans and execution in the field through perpetual contacts and appointments
• Development and submission of reports, work plans, and expenses to the Head Office per deadlines
• Maintain relationships with government departments, university teams and donors where required and guided by the program manager.
• Support photography and final video development
• Any other task assigned by the supervisor.

TB Project
Supervise Center and field operations for 10 Sehatmand Zindagi centers (Lahore , Shiekhupura and Kasur).
Trannig staff as per requirment plus guiding them with a time to time changes in structure plus keep them updated.
Develop and maintain a network of referral providers for the TB cases and Laboratory business.
Monitoring and Providing guidance to Field Staff and Camp Team.
Monitor all the activities of centers operations and field regarding TB registration and Laboratory.
Ensuring to meet company’s targets in revenues.
Maintain co-ordination with the center and field operations regarding daily activities. 
Reporting of Monthly and Quarterly with the HOD and COO.
Preparing Quarterly reports of all 4 BMU’s and getting them endorse from DTC’s.
Attending all the meetings of PTB with HOD representing CHS in P
Coordination with PTB regarding notification of cases, camps arrangements, MDR notifications.
Managing all the centers expenses with the assigned budget.
To resolve all admin related issues to run center operation smoothly.
Ensuring Companies policy and Procedure are being followed by all staff.
Supporting HR in Hiring Staff.

Supervising 9 Van teams of north.
Identifying hotspots for TB cases.
Prepared the GIS hotspot areas of Punjab.
Recruitments of suitable candidate for vans teams.
Monthly review meeting / daily performance updates.
Providing awareness coverage of camps through marketing.
Field visits and evaluations of staff.
Camp awareness sessions
Providing training to the field staff.






 

Assess Market potential & leverage through right product mix aligned with Healthcare Solutions.
Build cohesive sales & marketing team. To coach & develop Product Managers / Group Product Managers for higher responsibilities.
Achievement of Sales & profitability targets of the division.
People Development & Team Building.
Ensuring stock, sales and payment from distributors.

• Develop, implement, and monitor training programs within the Department.
• Training Sales Staff to deliver high standards customer service.
• Building good relations with customers
• Maintaining quality service and handling complains
• Managing sales for all Free Zone companies (DAFZA, JAFZA, DIP, DSO)

• Coordinating with the senior level management and communicating various marketing and sales strategies for better results.
• Providing customer support and promoting various products and services to new and existing customers.
• Mastered the entire SME/ PC applications, selling and processing such as DELs, PABX, Fax, Internet, data services and dedicated lines. (Leased Line, MPLS, Xpress Connect)
• Maintained effective relations with Key Account clients to attain retention.
• Thorough Understanding of the customer network and services to identify potential sales and development opportunities.

• Take calls that your agents can't handle.
• Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
Motivate and encourage agents through positive communication and feedback