• Ensuring that service activities are running in an orderly manner. Supervise day to day operations and maintenance across the fleet from the NOC.• Maintain strong partnerships with sales teams and customers through effective communication and professionalism.• Research, Design & Implement processes not only limited to fault management, Incidentmanagement, configuration/change management, and trouble ticket management.• Maintaining field replacement unit inventory in all the regions.• Co-ordinating with regional installation teams and assisting them with new projects.• Manage communications with Corrective Maintenance and Preventive Maintenance teams on SLA and KPI fulfillment.• Escalation of Technical Product, Design and Installation issues with Engineering and QA teams.• Timely upgradation of installed systems with the latest available Softwares/Firmwares.

* Analyze and consult on implementation and troubleshooting of technology products.
* Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
* Monitor and log all client communications, processing requests and documenting changes.
* Mentor and train other technical support staff on technical and procedural matters.
* Test and develop resolution plans for technical problems, communicating needs to customers and supervisors.
* Engaging field teams for performing system maintenance and replacement of the faulty components as per provided SOP.

Daily to Daily Operations

* Monitoring and generating reports evaluating the key performance of the systems.
* Analyzing system data and reporting found bugs on the Jira platform.
* Sanity testing on peripherals to check system performance.
* Creating SOP's to enhance support response time and improve system evaluation.
* Proactively solving customer complaints, ensuring assistance through to resolution.
* Managing roster of shift engineers, participating in a 24x7 call-out Rota if required.

• To ensure maximum possible service availability and performance, provision customer network services on core equipment.
• To provide support services for Engineering and other technical teams.
• Fault handling and escalation (identifying and responding to faults on Huawei systems and networks, handling escalation through resolution).
• Provide SLA (Service Level Agreement) Compliance and Technical back office support to field team.
• Facilities maintenance check (monitoring and management of air-conditioning, generators, power usage, running health and safety).
• Maintenance and up-gradation of technical documentation (for NOC) of processes and procedures used throughout normal operations.
• Development of knowledge and skills in network and system administration, particularly with regards to Huawei's own architecture and platforms, specifically Huawei's software U2000.
• Participate in a 24x7 call-out Rota if required.

During this internship, I had the opportunity to do research in the field of software defined radios(SDR) along its integration with FPGA boards. Direct Digital Frequency Synthesizer (D.D.F.S) along its implementation on Artix-7 Nexys 4 FPGA board. Modelsim simulator was used to display the output of this project.

A three weeks internship increased my knowledge and hands-on experience on the following tasks:-
1) Electrical and physical length calculation of cables.
2) Voltage Standing Wave Ratio (VSWR), Power loss calculations using Vector Network Analyzer .
3) Single and multiple printed circuit board construction/deconstruction (Reverse- engineering).
4) Radar Overhauling Process and Radar Communication.
5) Techniques of Audio volume control and suggestion of efficient technique.