Managing master data, including creation, updates, and deletion.
Managing users and user roles.
Provide quality assurance of imported data, working with quality assurance analyst if necessary.
Commissioning and decommissioning of data sets.
Processing confidential data and information according to guidelines.
Helping develop reports and analysis.
Managing and designing the reporting environment, including data sources, security, and metadata.
Supporting the data warehouse in identifying and revising reporting requirements.
Supporting initiatives for data integrity and normalization.
Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
Generating reports from single or multiple systems.
Troubleshooting the reporting database environment and reports.
Evaluating changes and updates to source production systems.
Training end users on new reports and dashboards.
Providing technical expertise on data storage structures, data mining, and data cleansing.

Resolve customer complaints via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies

Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
Received numerous customer service awards for critical to quality accuracy, high turnovers, and increased customer renewals.
Utilized Siebel software for data entry of customer service information for accuracy and quality control Typed memos, correspondence, reports and other documentation including follow-up letters to customers to ensure their questions were addressed and to assure them of support throughout the life of their membership Created customer satisfaction survey utilizing Microsoft Word to drastically reduce potential problems Assist colleagues administratively typing letters, memos, and reports.

Remarkable experience in data entry (alpha and numeric)
Proficient in Microsoft Office products (Word Excel Access and Outlook), 10-key and alphanumeric typing
In-depth knowledge of entering data fields into computers in Windows
Posses typing Speed 30-40 words per minute
Remarkable skill in coding information into proper form for entry
Excellent data entry skills
Strong clerical and administrative skills
Ability to process high volume of data on-line accurately
Profound ability to work independently