To handle a wide range of customers financial & non-financial transactions, while adhering to banks internal procedures, compliance & regulations to ensure high level of customer experience
To enhance customer experience by providing quality service to customers diligently and efficiently within the banks defined turnaround time (TAT)
To perform and manage financial and non-financial transactions in line with the Branch Operations Manual, Customer Due Diligence (CDD) & Anti-Money Laundering (ANIL) / Combating Financing of Terrorism (CFT) Procedural Handbook and SBPs guidelines
To manage all cash-related transactions including but not limited to cash deposits, cash payments, utility bills collections, home remittance transactions, etc. in line with the internal & external SOPs as defined by the bank/regulator
To handle customers requests related to Bankers Cheque, call deposit receipts & Rupee Travellers cheques, etc. adhering to the policies and procedures issued by the Bank from time to time
To manage inward and outward clearing by performing thorough scrutiny of the instruments, keeping track of collection schedules, returning discrepant cheques, and preparing to check return memos following the set guidelines
Perform transactions related to internal Hands transfer & General Ledger (GL) entries. Also manage other actions related to the checkbook, ATWI replenishment, etc_
Mandatorily perform the day-end reconciliation on a daily basis of all the performed activities/ functions to ensure the completeness, accuracy, validity, and legitimacy of the processed transactions
Coordinate and ensure reconciliation of entries with other branches within specified timelines_ Prepare periodic NILS reports for all relevant functions to report transactions of the branch.

The primary responsibility is to meet high standards of external and internal customer service by ensuring process standardization, timely service, inculcation of customer-centric culture and strong operational controls in accordance with the high standards of service quality of the bank.
GBO Services are to:

Mange New to Bank accounts and providing proper guidance regarding to procedures and requirements to new/prospective customers. Also responsible to cross sell various products offered by the Bank.
Interact with customers at the branch entrance / inquiring on their purpose of visit and guide them to the relevant desk accordingly for efficient service provision.
Resolve/reply the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of their queries to ensure the customer leaves the branch satisfied.

Facilitate the customers and perform core duties of the bank by mainly receiving and paying cash

Handle and control cash transactions of customers by monitoring deposits and withdrawal accurately in line with SBP regulations and guidelines

Increase and maintain capability of cash handling by balancing the physical inflow and out flow of debit and credit with the help of vouchers

Assess high technical capabilities, regulate the process & facilitate the customers in time through the posting of transactions in the system

Improve and increase the technical and operational skills to achieve the customer satisfaction regarding ATM operations

Plan and analyze the needs and priorities of the customers in order to ensure superior custom services management prior to the customer’s demands

Work in pressure and be ready to achieve higher level of efficiency and effectiveness for maximum customer satisfaction.

Key Responsibilities:

Responsible for Business Development through Asset/Loan product marketing & sales.
Responsible for credit need assessment/client appraisal procedures and analysis of financials.
Loan processing in compliance with Bank's policy and SBP guidelines.
Completion of pre-disbursement documentation.
Post disbursement monitoring to ensure timely repayments.
Collection management & recovery