o    Managed the implementation of IT project for the entire organization costing Rs: 40 million.
o    Responsible for managing the IT Operations for the entire organization, including supervision of two assistants to provide desktop & server support.
o    Responsible for monitoring issue trends and remediating root causes for future prevention.
o    Implemented ITIL best practices including setting up service desk, incident management, problem management, change management, and continuous service improvement.
o    Act as the primary point of contact for clients, suppliers, and vendors.
o    Implemented best practices for IT management to ensure all IT services are managed as per well-known standards.
o    Planned, designed and oversaw the implementation of 150 nodes network for head office and 300 nodes at the plant for computers and CCTV.
o    Planned, designed and supervised the implementation of CCTV infrastructure for head office and plant for 100+ cameras.
o    Planned, designed, and implemented network & server infrastructure for the entire organization.
o    Designed and implemented Active directory infrastructure for Windows Server 2016, Windows 10 & Exchange 2016 environments.
o    Implementing and managing group policies, security policies, user’s home directories, and different logon scripts.
o    Designed, planned and implemented backup solutions for Active Directory, Emails, User data, and other applications based on Veeam software.
o    Successfully rolled out Ofice365 and executed the integration of Exchange Online.
o    Planned, designed and implemented VMWare vSphere 6.7 and 7.0 infrastructure for server virtualization.
o    Designed and implemented network infrastructure based on Cisco 2960x, 3650 core & access layer switches.
o    Defined sites connectivity requirements, held meetings with vendors and implemented internet and VPN connectivity between head office and plant.
o    Planned, designed, and implemented WLAN network both at head office and plant-based on Ruckus Wireless technology.
o   Negotiating with vendors, setting up procurement policies, communicating and dealing with different suppliers to procure hardware for the IT department including servers, laptops desktops & printers, etc.,
o    Planning and implementation of monitoring and event management to monitor critical hardware, application, and operating system components.
o    Created different policies for companywide implementation including IT policy and security policy
o    Successfully migrated server infrastructure from Windows 2016 to Windows 2019 including Active Directory Domain Controllers, Exchange servers, DNS, DHCP, and File servers.
o    Planned and executed improvement and maintenance activities out of office hours to provide maximum uptime during working hours.
o    Maintained IT hardware inventory at head office and plant to quickly fulfill user demands.
o    Created different processes and procedures to provide resolutions of problems while providing the maximum uptime for IT services
o    Created documents to collect user requirements for ERP (SAP B-1) implementation in the organization and conducted meetings to finalize the vendor

o    Provided support to 150 plus onsite & remote staff in a highly competitive environment.
o    Participated in a virtualization project and completed Physical to Virtual (P2V) for more than 15 servers.
o    Implemented automated monitoring framework to improve observability across critical IT infrastructure
o    Coordinated & executed maintenance windows with international teams based in New Zealand and the United States
o    Patch management for servers and critical applications like Exchange & SQL servers.
o    Closing incidents after verification from users; defining and planning separate procedures for major incidents; ensuring adherence to SLA and priority-based management.
o    Implementing and managing group policies, user’s home directories, and different logon scripts.
o    Resolving problems & issues within set timelines thereby developing the Knowledge Base; ensuring that the issue does not happen again.
o    Creating mailboxes, archiving emails, and delegating rights to different users in the Microsoft Exchange server.
o    Provisioned and configure Microsoft Hyper-V 2012 R2 server for virtualization.
o   Providing hardware support on different platforms; coordinating with 3rd Party vendors and Service Providers; backing up & restoring data from tape library and managing the backup tapes, keeping an inventory, sending and receiving tapes to and from off-site storage
o    Provided support for different Apple products including Mac OS and IOS devices (iPad & iPhone).
o    Provisioning new servers, imaging; handling other daily routines; leading new deployments from a systems perspective by coordinating internal resources; performing systems backups and restore procedures.

o    To provide 2nd line support to customers highly competitive financial environment.
o    Support and troubleshooting different financial applications like Bloomberg, Reuters, Fidessa, and Ariel.
o    Successfully installed and configured VMware ESXi 5.5 hypervisor to host virtual servers.
o    Installed and configured Windows Server 2008 R2 as a virtual machine on VMware 5.5 Hypervisor with shared storage.
o    Provisioned and configured Synology NAS device for ISCSI storage.
o    Provisioned & managed different active directory components including domain, users, groups, and service accounts creation.  

• Provided infrastructure level support to different clients including Shanks Waste Management, Abellio Group, McGinley, Great Rail Journeys, Raven Russia and Brook.
• Worked and provided support to different clients on 24 hours shift pattern on routinely basis.
• Handled Setup, provisioned and resolved issued related to different mobile platforms like Android, IOS, Windows phone and Blackberry devices.
• Setup and provided support for Google Apps like Docs, Drive and Calendar for different clients while working on monitoring tools like Nimsoft and PRTG.
• Supported Microsoft office 2003, 2007, 2010 & 2013 and basic administration of IBM Lotus Domino and Smart Cloud email system.
• Supported for centralized managed Antivirus and encryption products including, Sophos, McAfee, Symantec, ESET and Microsoft Forefront security products.
• Managed Backup and restored using different methods and software including Symantec Backup Exec, Windows backup etc.
• Communicated with third party escalate calls, providing information and updates to resolve issues with in defined SLA

• Obligated to oversee & install computer requirements along with all related accessories, operating system installations and networking while ensuring smooth functioning of systems.
• Figured out and troubleshooting network and system related issues, Network and Network equipment & scrutinized user needs and recommending appropriate hardware, software for the system.
• Managed complete IT Infrastructure which includes Desktop, Laptop, Server, Printer & Network Equipment; providing Level 1 support with coordination of central team & handling Level 1 network switches monitoring with coordination of central NOC team; Local systems ‘AV monitoring with coordination of central AV team
• Proactively involved in preparation of site specific SOPs and documents, complete servers’ installation and maintaining and Configuring servers for the respective division
• Monitored all servers and resolving the issues such as performance and application oriented.
• Provided infrastructure level support to different clients including McLaren Constructions, Virgin, Dorchester Collections, Phoenix Group, 3i, 20th Century Fox and Guardian.
• Adherence to ITIL procedures & policies to communicate with other departments for escalations and experience with Swivel Pin Safe products.

• Analyzed information to determine, recommend, and plan network layout, including type of computers and peripheral equipment modifications.
• Responsible for figuring out hardware problems of machines, Network and Network equipment & scrutinizing user needs and recommending appropriate hardware, software for the system.
• Responsibly handled network connectivity as well as implementation/ integration/ troubleshooting for servers, remote access, storage devices, Backup Devices, printers and scanners in LAN environment.
• Efficiently provided administration and troubleshooting for network servers and resolving connectivity issues.
• Managed complete troubleshooting activity pertaining to Performance, Network Administration, Application Conflicts and Bugs and addressing overall queries involving Information System/ Software.
• Involved in troubleshooting issues found in work stations related to application, hardware and LAN.
• Analyzed root cause of failures and evolved breakdown solutions within minimum turnaround time.

• Deftly led total network management including installation, application configuration & regular maintenance of LAN/ WAN
• Managed IP traffic /Traffic Analysis and Providing Inputs to IP –Engineering/IP Peering /IP Planning team for further backbone/peering up gradation
• Designed and developed network infrastructure while seamlessly liaising with ISP’s for uninterrupted operations
• Addressed helpdesk queries resolving problems pertaining to Software and Hardware related issues throughout the networks and accountable for IT inventory management, network cabling and link establishment projects
• Managed the complete IT infrastructure of client sites, providing them with troubleshooting facilities, installation of servers and computers, network printers & day to day management of their backup systems.
• Handled management of Microsoft Exchange 2003/2007/2010 server, Firewall setup & Antivirus.