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خلاصہ
Results-oriented IT Support professional with over 8 years of experience in providing technical assistance and resolving complex issues in a fast-paced environment. Adept at troubleshooting hardware and software problems, implementing system upgrades, and ensuring optimal performance. Proven track record of delivering exceptional customer service and maintaining high client satisfaction. Excellent communication and interpersonal skills, with a strong ability to explain technical concepts to non-technical individuals. Seeking a challenging role in IT Support to leverage expertise and contribute to the success of an organization.
تجربہ
Admin Operations
Conducting interviews for hiring and firing staff With HR.
Weekly meetings with Sales staff and management
Identifying staff mistakes, and suggest steps for improvement.
Ensuring smooth operations of sale, purchase, return and payments.
Deployment of staff for specific tasks.
Resolving daily basis inter-organizational issues.
Reviewing customer feedback and take necessary action.
Made HR Policy and SOP for all departments.
Keeping the best environment in the organization.
Overall management of the Shopping Mall.
IT Manager
Implementation & installation of ERP
Installation of POS software and SQL Server, OS, and third party software.
Troubleshooting of POS and Inventory software related issues.
Reporting issues/bugs to software Development Company.
Planning and preparing data Migration from one to another software.
Introducing new features/modules in the software and requisition to development team.
Testing and implementation of new modules.
Training of employees on Inventory Flow, Purchases, Transfer, Sales, Returns, and Damage & Disposal etc.
Training of employees on POS and Warehouse Inventory software.
Training of Procurement department on preparing purchase order
Training of employees to organize inventory data/items definition.
Conducting price comparison analysis.
Conducting Sales, purchase and budget forecasting for Ramadan.
Introduced loyalty scheme and gift voucher for customer.
Planning, Scheduling and conducting of stock taking.
Daily backup of software
