Administration & Supervision of Staff
Supervise branch staff across Karachi, Lahore, Multan, and Islamabad, including the Islamabad Head Office. Manage cleaning, security, kitchen, and driving staff across all locations. Oversee facility security, coordinate with service providers, and implement security enhancements.
Procurement & Vendor Management

Oversee the entire procurement process, ensuring compliance with company SOPs and transparency. Build strong supplier relationships for timely order fulfillment. Source suppliers, negotiate contracts, and control inventory to optimize costs and efficiency.

Logistics & Fleet Management

Coordinate shipments, optimize routes, track inventory, and manage transport providers. Oversee fuel supply, routine maintenance, and operational efficiency of office vehicles and generators.

Finance & Budgeting

Develop monthly and annual budgets by analyzing contracts, agreements, and projected expenses. Manage petty cash, monitor office supplies, and prepare expense summaries.

Facility & Asset Management

Maintain and audit fixed asset records, approve new allocations, and ensure proper asset conditions. Supervise maintenance and renovation projects for the head office and branch locations.

Travel & Meeting Coordination

Arrange domestic and international business travel, including vendor payments. Organize meetings for local and international staff, distribute agendas, and arrange necessary equipment.

Contract & Agreement Management

Handle rental and service contracts, update lease agreement checklists, and ensure timely payments.

International Staff Support
Address residence-related concerns, ensure proper maintenance, and supervise apartment cleaning staff

Project Coordination & Shipment Handling
Managed multiple shipment movement projects, ensuring smooth execution from origin to final delivery.
Coordinated logistics operations

tracking shipments, optimizing routes, and mitigating delays. Maintained strong follow-ups on all shipments, ensuring timely dispatch and delivery. Acted as the primary liaison between departments, vendors, and clients to streamline communication and resolve logistics challenges.

Reporting & Data Management

Prepared detailed reports on shipment status, delivery timelines, and project progress for management review. Maintained and updated logistics databases, ensuring accurate tracking of inventory and shipments. Analyzed project performance data to identify inefficiencies and recommend process improvements.

Stakeholder & Vendor Coordination

Collaborated with vendors, ensuring timely procurement, contract compliance, and cost-effective sourcing. Built strong relationships with internal and external stakeholders to facilitate seamless project execution. Provided strategic input on process enhancements, contributing to operational efficiency.

Administrative & Compliance Management

Organized and documented project meetings, prepared agendas, and recorded minutes for tracking key action points. Ensured compliance with company policies and industry regulations in all shipment handling procedures. Assisted in budget planning and resource allocation for logistics projects to optimize costs.

Administrative & Compliance Support

Maintained project documentation, prepared meeting agendas, and managed logistics records.
Ensured compliance with company policies and industry regulations in all shipment activities

Provided exceptional customer service to the high-volume customer base in person and on the phone by greeting them, resolving issues, answering inquiries, and providing product information.
Issued credit or a full refund for customer returns and reported product defects or damages resulting from the shipping process, consistently met monthly sales goals and was twice recognized as employee of the month.
Assisted with price verifications and implemented adjustments for discounts or promotions.
Documented customer concerns and inquiry resolutions in the internal computer system and collaborated with cross-functional teams to provide timely and accurate responses to customer inquiries.
Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
 

The BISP (Benazir Income Support Program) project was given by NADRA HQ to the Digital Processing System office in Islamabad. It contained scanned data/material of families’ records for BISP Beneficiary.
NADRA Head Quarter gave this task to DPS for making electronic records in the computerized database that we have done. worked on it in the NADRA HQ-provided application software.
In this record, we have entered all the families’ biodata including (Name, CNIC Number, Age, addresses, and relations in the given field of software application.