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خلاصہ
Providing customer support, engaging in e-commerce, retail operations, social media management, report generation, as well as organizing and overseeing business gatherings.
تجربہ
Customer Service Representative & E-Commerce Associate at Giordano KSA
Managing and updating the loyalty program database (WWS).
Advertising company products across various social media platforms.
Overseeing E-commerce online sales and maintaining product inventory.
Collaborating with a team to manage E-commerce online sales and address customer concerns.
Demonstrating comprehensive knowledge of company products.
Managing the customer service hotline to resolve issues.
Compiling activity results and reporting them to management.
Interacting with various shop requirements.
Developing monthly and annual activity plans.
Distributing HTML content to inform customers about promotions and offers.
Sending SMS notifications to customers regarding promotions.
Addressing customer emails and resolving complaints.
Participating in weekly and monthly sales meetings, exchanging ideas with team members.
Generating reports, weekly and monthly plans, and sharing them with the company's COO.
