Head of leasing department

Managing all marketing efforts & campaigns for the company and activities within the marketing department.
Negotiated on brand contracts.
Developed and up kept the corporate mall identity - ensured adherences to corporate brand guidelines.
Developed and maintained a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
Developed sales and leasing plans to identify new clients and negotiated with prospective tenants to maximize income in line with the business plan
Monitoring and reporting on effectiveness of marketing communications.
Managing Office Block, rentals and sales of vacant offices negotiating on contracts, civil and electrical plans.
Monitoring maintenance, admin/security, Operations Timeout department in parallel reporting
Managing the Food Street of mall and the restaurants with in the premises.
Managing the indoor & outdoor branding of the Mall and office block.
Coordination with government departments CBC, DHA, Customs, police, traffic police.
Rental & maintenance recovery from tenants, stalls, kiosks, activity partners.
Actively monitored footfall of mall through promotional content and mall activities.
Activities activations and the monitoring.
Aligned digital marketing through social media and the Malls web presence.
Assigned outdoor billboard space and campaigns as per brand requirements.
Developing the yearly marketing strategy for the company in line with company objectives.
Coordinating

• Managing all marketing efforts & campaigns for the company and activities within the marketing department.
• Developing the yearly marketing strategy for the company in line with company objectives.
• Coordinating marketing campaigns with sales activities.
• Overseeing the company’s marketing budget.
• Creation and publication of all marketing material in line with marketing plans.
• Planning and implementing promotional campaigns & activities.
• Analyzing potential strategic partner relationships for company marketing & growth.
• Working closely with design agencies and assisting with new product launches.
• Preparing online and print marketing campaigns.
• Monitoring and reporting on effectiveness of marketing communications.

Revamped entire mall outlook.
Developed sales and leasing plans to identify new clients and negotiated with prospective tenants to maximize income in line with the business plan
Executed new brands such as Etihad Airways, Future Tech, Levis, Dockers, The Polo Lounge, and Swarovski & Tuscany.
Negotiated on brand contracts.
Resolved complaints and demands of tenants and worked to remove the causes of the complaint and responded to their requests within the legal and contractual obligations
Actively monitored footfall of mall through promotional content and mall activities.
Aligned digital marketing through social media and the Malls web presence.
Developed and maintained a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
Assigned outdoor billboard space and campaigns as per brand requirements.
Developed and up kept the corporate mall identity - ensured adherences to corporate brand guidelines.
Took steps to improve customer services inside the mall.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Resolved problems, improved operations and provided exceptional service.
Created plans and communicated deadlines to ensure projects were completed on time.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Maintained excellent attendance record, consistently arriving to work on time.
Maintained energy and enthusiasm in fast-paced environment.
Conducted research, gathered information from multiple sources and presented results.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.

Developed a structured business plan for the mall covering all key components of mall operations
Developed sales and leasing plans to identify new clients and negotiated with prospective tenants to maximize income in line with the business plan
Ensured proper tenant mix and zoning within the mall in line with business strategy and market demand and to achieve desired footfall
Negotiation of leases both new and renewals across all categories including Anchors, line units, F&B and leisure
Developed and maintained a long term beneficial relationship with all existing tenants and Retail Groups to ensure continued and future business
Prepared, reviewed and adjusted financial budgets, systems and processes and monitored performance against budget
Ensured smooth and positive relationship with the tenants, suppliers and contractors
Developed and implemented approved procedures and systems across all mall functions to ensure smooth co-ordination / co-operation among various internal departments to facilitate business needs and deliver positive customer and tenant experiences
Prepared plans and schedules for regular and periodic maintenance in conjunction with relevant department heads and followed up on quality and execution
Prepared and developed marketing and annual event plans/calendar
Resolved complaints and demands of tenants and worked to remove the causes of the complaint and responded to their requests within the legal and contractual obligations
Followed legal procedures with respect to mall operations and tenant interactions
Developed and up kept the corporate mall identity - ensured adherences to corporate brand guidelines
Took steps to improve customer services inside the mall
Performed other tasks as assigned.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Resolved problems, improved operations and provided exceptional service.
Created plans and communicated deadlines to ensure projects were completed on

• Demonstrated ability to coach and lead a team committed to operational excellence to drive profitable year over year sales and margin
• Monitored associate productivity and efficiency achievement.
• Assisted associate development, and adapted to changing business and service needs
• Identified and corrected discrepancies in consistency of program execution
• Identified how to properly align associate resources, and completed required tasks when resources were not available
• Monitored and anticipated store needs for supplies required to operate daily functions
• Identified customers’ needs, and balanced with operational requirements to provide customer experience standards
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Set schedules forstaff by planning and designating shifts and hours.
Maintained effective supply levels by monitoring and reordering
Maximized quality assurance by completing frequent checks of line.
Motivated staff to perform at peak efficiency and quality.
Helped general management develop prices based on inventory costs and portion sizes.
Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
Monitored all company inventory to ensure stock levels and databases were updated.
Used Microsoft Word and other software tools to create documents and other communications.
Maintained and repaired facilities, equipment and tools to achieve operational readiness, safety and cleanliness.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Saved good amount by implementing cost-saving initiatives that addressed long-standing problems.
Managed team of 50 employees, overseeing hiring, training, and professional growth of employees.
Delivered exceptional level of service to each customer

Supervised the 90 DPD personal loan collection team
Lead a team of 35 associates
Resulting in recovery of more than Rs 50 Million per month.
Drove operational improvements which resulted in savings and improved profit margins.
Delivered service to customer locations within specific timeframes.

Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Carried out day-day-day duties accurately and efficiently.
Handled hugenumberof calls pertimeframeto address customer inquiries and concerns.
Improvedprogress through consistent hard work and dedication todepartment , task and customer.
Led projects and analyzed data to identify opportunities for improvement.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Managed team of 25 employees, overseeing hiring, training, and professional growth of employees.
Increased customer satisfaction by resolving on time serviceissues.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Collaborated with collectionsdepartment managementto achieveresult.
Worked with Team mates andcustomers to understand needs and provide excellent service.
Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.