As a Quality Assurance Manager at QC Law, a prominent UK-based law firm specializing in personal injury claims resulting from road traffic accidents, I was entrusted with the following key responsibilities:

Conducting comprehensive quality assessments across all inter-departments.
Generating detailed reports to monitor and improve processes.
Delivering training to employees to uphold quality standards.

The UAE-based company is involved in outsourcing and has a clientage of more than 20 companies Worldwide. The main responsibilities were:
●        Customer Service
●        Client Relation Management.
●        Telemarketing.

Prozone Express Limited.
Lahore Pakistan

One year work experience with London Based company the responsibilities include execution of operational tasks regarding Chauffer service which we are providing in London.

Taking the call of the clients
Give fare quotation
Dealing with hotels and local customers
Dealing with other chauffer companies (Tristar, Blacklane)
Dealing with other local companies
Make booking
Give booking to our chauffer through system.
Help driver with navigation.
Online card payments.
Tracking reports of the drivers.
Making Booking receipts
Quality assurance
Training session with drivers
Taking booking from other online sources for more income

Operations Executive Sea Import February 2017 Current CEI Supply chain Partner of DB Schenker.
Lahore Pakistan

The responsibilities include execution of operational tasks regarding import freight operations. Carrying on team based tasks including project handling, shipment execution and customer focused tasks execution. The key functions to be performed are as per mentioned below

Pre-alert & Consignee alert generation

Maintaining shipment records

Audit of Bill of Ladings and data coherence

Data manifestation for organizational record

Data manifestation with shipping lines (EDI)

Follow-up with shipper & consignee to assure appropriate shipment handling

Raising endorsement charges

Invoice generation from operational perspective

Performing job cost analysis

Generating Profit & Loss (P/L) statement

Case closing and assisting pricing department for contemporary handling

Previous Positions Operations Executive Air Export, Management Trainee Officer - Operations

One year of work experience with a Chicago-based company with facilities all across the globe. Key job role includes Quality assurance-related tasks. Worked as a Quality control officer.
●        Check the quality of the chats.
●        Make sure the greeter follows the instructions given by the client
●        Making reports of the greeters
●        Training with greeters on new products