• Managing the data collected by the field team of TB-Presumptive or Non-presumptive patient in the data base.

• Generate reports of TB registered patients quarterly and compared it with National TB program.

• Analyze errors in Error log sheet and correct them through data base.

• Presenting Childhood TB reports through presentations to Program Managers.

• Monitoring and Evaluating Field visits across Sindh to ensure the program guidelines are being followed properly
through cross checking.

• Analyzing operational problems and solve them and according that forecast operations and facilitate clinical
coordinator at maintaining patient flow in clinics and scheduling program MO’s site to site and managing them as
per requirements.

• Follow strict infection control measures and ensure infection control guidelines are being followed in clinic. Report
incident cases where IC measures were not followed.

• Procurement of supplies and managing the supplies to the field as per the requirements.

• Data recording of supplies quarterly, analyzing it and through this data forecast supplies further.

• Provide guidelines to social support team reports for timely disbursement of travel incentive to patients and
treatment support.

• Visit clinics at least twice every quarter to provide feedback to clinicians and ensure treatment guideline being
followed.

 Answer the routine inquiries and info calls very politely and tactfully
 Efficiently use Medical Priority Dispatch System to determine dispatch code, allocate resources related to requirement
and pass information timely to Dispatcher.
 Responsible for maintaining daily status of all activates & MIS report for higher management.
 Provide the proper operation procedure for ambulances staff as well their stations through
 Command & Control Center.

 Managed a team of 25 CSRs in the Broadband Products division.
 Prepared and delivered detailed training's for CSRs to answer inquires on the new products and solution launched.
 Assisted in the management of migration process of “Maxcom” customer after the merger of Maxcom with PTCL.
 Responsible to meet sales target of new business generation and managing the current accounts.
 Supervised CSRs to conduct market research surveys on customer needs and requirements both from out-bound and
in-bound calls.

 Managed data collection for public surveys and research projects and supervised data entry into MIS system.
 Assisted the Research Associates in mapping-out training plans, developing curriculum and sampling techniques
for community awareness projects.
 Access effectiveness by monitoring KPIs of internal training conducted for data collectors and prepared evaluation
reports determining the impact of training's.
 Coordination and follow-ups with Finance, Operations, IT, Admin & HR department for smooth running of ongoing
projects and data collection.
 Managed generation of daily reports comparing data collected in the urban and rural regions.
 Assisted in the prepared quarterly reports for donor agencies on the data collected and the methodology
employed.

 Assisted the Principal Instructor to prepared and review the project plans for public awareness projects, public survey,
opinions polls.
 Provided quantitative & qualitative data management and basic data analysis.
 Prepared monthly and quarterly project progress report to update the Executive Director with project activities