appointed as external examiner.

• Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.
• Assists in VIP’s arrival departure in absence of guest relation officers.
• Implement and manage all standards relating to areas supervised. Monitor activities of all employees in the front office making sure they adhere to the guidelines set in the standards of excellence, employee handbook and hotel policies and procedures, correcting and coaching where needed.
• Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.
• Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
• Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
• Handles guest complaints and other related problems and reports on the Manager’s log book.
• Assists reception, business center, cashier, concierge and bell captain during they are busy.
• Answers guests inquires, handles complaints and attend to the needs of the guests.
• Assist the Front Office Manager in implementing and enforcing financial controls throughout the front office, helping with control of operating expenses and purchasing.
• Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
• Promotes and maintains good public relations.
• Motivates and maintains good staff relations.
• Follows up in credit check report, liaise with credit manager.
• Responsible for front office operation during the absence of Front Office Manager.
• Approves the working schedule for the front office attendants and submits them to Front Office Manager.
• Assigns and Approves Duty roster for all Front desk staffs.

• Coordinate details of events such as conferences, Chamber member’s dinner, charity events, trade shows, sales meetings, business meetings, employee appreciation events and community events.
• Hotel reservations and travel arrangements
• Calculate budgets and ensure they are adhered to.
• Book talent, including musicians, bands, and disc jockeys.
• Select chefs or catering companies to prepare food for event.
• Sample food and select dishes for menus.
• Visit venue to plan layout of seating and decorations.
• Schedule speakers, vendors, and participants.
• Coordinate and monitor event timelines and ensure deadlines are met.
• Initiates, coordinates and participates in all efforts to publicize event.
• Type variety of forms, letters, press releases, spreadsheets, reports and memos.
• Prepare presentations.
• Develop and oversee fundraising events.
• Negotiate and secure event space.
• Secure sponsorships.
• Work with printer and designer to develop event invitations.
• Create invitee list.
• Manage correspondence.
• Coordinate event logistics, including registration and attendee tracking, presentation and materials support and pre- and post-event evaluations.
• Create campaign to find volunteers.
• Keep inventory of backdrops, projectors, computers, and other display materials

• Welcoming guests to the hotel in a polite, friendly and helpful manner.
• Dealing with late arrivals and assisting with early check-outs.
• Check out departing guests using the hotel’s accounting system.
• Taking payment from guests in the form of cash or credit cards.
• Answering telephone inquiries promptly & professionally & transferring calls on.
• Operating switchboard and directing calls appropriately.
• Dealing with and resolving customer complaints.
• Checking function sheets.
• Managing group bookings for conferencing, the restaurant and accommodation.
• Keeping up to date on all hotel products, services, pricing & promotional offer.
• Completing the night auditing procedures with accuracy and attention to detail.
• Maximize sales revenues through up selling and marketing programmers.
• Provide information and literature about the hotel in person and via telephone.
• Ensuring all relevant paperwork has been completed in order for a smooth hand-over at the end of your shift.