概要

• Troubleshooting, diagnosing the problems, identifying the cause of the fault, implementing appropriate remedial action and putting up the malfunctioning equipment & facilities back into action by giving appropriate directions.
• Preparation of the Daily/weekly/monthly Report for the quality of Service etc (Daily Critical & Outage Report, Pending Tickets via using Remedy Trouble Ticketing system)
Ensure the performance of team is as per Service Level Agreements (SLA) standards defined with Internal and external customers.
• Work with others groups to create, develop and maintain business continuity and contingency plans including disaster recovery plans, communication and escalation plans, and emergency operations plans
• Participate in the construction and reporting of relevant Network Operation Metrics to senior management.
• Providing customers with a highly professional level of service by ensuring all requests are responded to in an effective & timely manner
• Escalating critical issues to higher management.