Network & IT Support Specialist with over 5+ years’ experience supporting multi-platform computer software/hardware, networks, servers, and peripherals. Able to communicate effectively with all levels of management and staff. Proficient analytical and logical troubleshooting skills as well as able to assess and recommend solutions that facilitate IT business processes.
▪ Responsible for the installation, relocation, configuration, and ongoing usability of desktop computers, network equipment, Server, and software.
▪ Install, configure, test and maintain operating systems, application software and system management tools.
▪ Installed, supported and maintained network related equipment.
▪ Perform repair and replacement of faulty computer systems and network related devices (Router, Switch etc.).
▪ Ensured working and operational efficiency of Sadiq Feeds LAN, WAN, Internet and Intranet systems.
▪ Maximize network performance by monitoring performance, troubleshooting
network problems and outages, scheduling upgrades and collaborating with network architects on network optimization.
▪ Ensure network security and connectivity.
▪ Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses.
▪ Installed and configured all VPN solutions for wireless devices, laptops, desktops and networked printers.
▪ Connect the remote sites user through VPN or RDP.
▪ Operating the firewall for the organization.
▪ Monitor and update Anti-Virus software (Kaspersky Endpoint), review and remove threats when detected.
▪ Installed, maintained, supported and updated all Microsoft Windows operating systems for all workstations and servers within a specific network.
▪ Installing and configuring new hardware, RAID controllers, BIOS, and drivers.
▪ Create and manage group memberships and / or group policy objects within Active Directory.
Diagnoses and resolves end-user issues regarding server, file sharing/permissions, printers, hardware, email, Internet, VPN, network access and
being consultant for computer and network problems beyond the knowledge of technical support staffs/technicians.
▪ Install, configure and troubleshooting Microsoft windows server 2008-2019 in a variety of roles like Active Directory , Group Policy, DNS, DHCP and Hyper-V etc.
▪ Creating and fully configuring virtual machines using VMWare and Hyper-V also Monitoring Virtual Machines.
▪ Take servers backup and shift other machine, any mishap restore backup on servers
▪ Deployment of SQL and Oracle database and creation of OBDC, also configured client-side.
▪ Installing and configuring SIDAT HYDER (ERP) Software.
▪ Take backup of VMs and Databases on storage devices.
▪ Check time-to-time servers working efficiency and Update system as per requirements.
▪ Increased team productivity and automated repetitive tasks by using Batch files.
▪ Building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows servers (rack mounts/blades, and VMs).
▪ Maintain servers and associated hardware, applications, services, and settings.
▪ Configured, maintained and supported Biometric machine, CCTV and NVR /DVR.
▪ Install and configured PBX server also configured VOIP devices.
▪ Configured end user devices such as laptops/desktops, printers, scanners and shared office equipment.
▪ Create windows image and restore in different hardware.
▪ Travel to other work sites when required.
Configuration and Implementation of Blaze wire Network for home users.
Work on different Wireless Technologies and Troubleshooting Wireless Access Points.
Handling different support queries regarding Blaze Network problems and On-site Support.
Configuring PPPoE Dialer at customer ends for their Network connectivity with Blaze Internet.
Providing Solution to new home user for new connection.
Working on Radius server, Mikrotik as PPPoE server to manage customer accounts.