Project: Empowering Citizens in Punjab by Linking Local Property Tax Collections to Local Services
• Leading the stakeholder engagement in Lahore & Faisalabad with the City Commissioner Office, Excise & Taxation Department and Local Government Department to secure bureaucratic approvals for development projects worth PKR 180 million.• Leading a field-team of 15 individuals to collect data of municipal services in 120 neighborhoods in two major cities and coordinated with a team of 15 government contractor responsible for execution of municipal services within the deadline.• Created a monitoring system to observe the progress of delivery of municipal services in 120 neighborhoods in two cities which showed speed of project execution and completion within the deadline.• Implemented a community engagement activity to create awareness about the importance of property tax payments by recruiting more than 50 local activists in the neighborhoods of two cities.• Representing the project in key meetings with city and state level government executives• Managing complete service delivery under the project in Lahore and Faisalabad

Project: Empowering Citizens in Punjab by Linking Local Property Tax Collections to Local Services
• Leading the stakeholder engagement in Lahore & Faisalabad with the City Commissioner Office, Excise & Taxation Department and Local Government Department to secure bureaucratic approvals for development projects worth PKR 180 million.• Leading a field-team of 15 individuals to collect data of municipal services in 120 neighborhoods in two major cities and coordinated with a team of 15 government contractor responsible for execution of municipal services within the deadline.• Created a monitoring system to observe the progress of delivery of municipal services in 120 neighborhoods in two cities which showed speed of project execution and completion within the deadline.• Implemented a community engagement activity to create awareness about the importance of property tax payments by recruiting more than 50 local activists in the neighborhoods of two cities.• Representing the project in key meetings with city and state level government executives• Managing complete service delivery under the project in Lahore and Faisalabad

Managing Operational affairs, related to E-commerce & Office.
Responsible for new product induction and collection launches along with occasional sales.
Monitor and maintain website artworks, ensuring photos and content accuracy.
Ensure execution of weekly newsletters.
Recommend changes that could improve services and increase operational efficiency.
Directing and managing the complete order cycle.
Managing couriers and maintaining records.
Managing inventory & Monitoring daily orders.
Ensure quality and quantity of received and shipped goods.
Responsible to provide plan, coordinate, direct and supervise customer services.
Managing customer services through (Emails, Social media, Live chat).
To resolve customers complaints regarding order inquiry, delivery and returns (in critical situation).

ADMIN:

Develop and implement all necessary administrative tasks.
Office Administration and People Management.
Budget planning & Accounts handling.
Managing all official record Internal or external audit point of view.
Procurement of office supplies.
Managing all organizational events (Annual Dinner, Monthly lunch, Birthdays, Iftar).
Managing office cleanness, assets, security, office repairing, maintenance & utility bills payments.
Keep Track of teams, attendance and leaves and highlight exceptions.
Responsible for implementing rules and regulations to ensure that the organization is well-managed.
Reporting directly on monthly basis to the CEO.

OPERATIONS:

Managing Operational affairs, related to Office & E-commerce (thebeautyfloor.pk, toppik.pk).
Recommend changes that could improve services and increase operational efficiency.
Directing and managing the complete order cycle.
Managing couriers and maintaining records.
Managing inventory & Monitoring daily orders.
Ensure quality and quantity of received and shipped goods.

HR:

Short listing of Candidates and arrangement of Interviews.
Conducting telephone and personal interviews in coordination with Team leads and Manager.
Assist in developing, implementing, maintaining and reviewing of company policies, rules and regulations.
Preparing job descriptions and posting job advertisements on recruitment websites & social networking sites.
Responding to queries and complaints of company’s employees.
Preparation of various letters including offer letter, appointment letter, confirmation letter, increment letter, warning letters, experience/service certificate etc.

CUSTOMER SERVICES:

Responsible to provide plan, coordinate, direct and supervise customer services.
Managing customer services through (Calls, Emails, Social media, Live chat).
To resolve customers complaints in critical situations regarding order inquiry, delivery and returns.