خلاصہ

Professional customer support specialist with over 15 years of experience in sales and customer relations industries. Proficient in communication, debt collections, negotiation, patient support, healthcare, financial services, project management, and time management.

پراجیکٹس

AGT Cosmetics
Zero Scar Miracle Cream
Rushdie Hisham A Malhas

تجربہ

کمپنی کا لوگو
Multilingual Patient Support Specialist
Elevate Medical Resources
ستمبر ۲۰۲۳ - موجودہ | Lahore, Pakistan

As a Multilingual patient and customer support team leader,  my role involves training , monitoring the team of 10 plus representatives , assisting patients in scheduling appointments with Gynecology and Obstetrics specialist providers while ensuring compliance with HIPAA regulations in the USA. I am responsible for providing support to patients in both English and Spanish language, addressing their inquiries and concerns related to billing, insurance eligiblity, and appointment scheduling. I work closely with the providers to coordinate patient appointments and ensure a seamless experience for all patients. Additionally, I prioritize the confidentiality and security of patient information in accordance with HIPAA guidelines to maintain the trust and privacy of our patients.

کمپنی کا لوگو
Sales and brand manager
AGT COSMETICS pvt ltd
مارچ ۲۰۱٦ - موجودہ | Lahore, Pakistan

Initiate, planning, execute , closing , manufacturing.Major duties include building the brand image effectively, conducting sales in the local market, marketing online media to clients, maintaining client loyalty and developing close relationships, expanding the client base and identifying potential clients, promoting the Company and its products professionally, and producing weekly and monthly sales reports.

کمپنی کا لوگو
Bilingual Debt Collector
Cedars Financials
جنوری ۲۰۲۳ - ستمبر ۲۰۲۳ | Lahore, Pakistan

Responsibilities included- Contacting debtors through phone calls, emails, and letters to negotiate payment arrangements- Maintaining accurate records of all communication with debtors- Adhering to the Fair Debt Collection Practices Act (FDCPA) guidelines- Resolving disputes and complaints from debtors- Collaborating with other departments to resolve complex cases- Meeting monthly collection targets- Providing excellent customer service to debtors- Training new team members on collection techniques and best practicesOverall, my role as a Sr bilingual Debt collector required strong communication skills, negotiation abilities, and a thorough understanding of debt collection laws and regulations.

کمپنی کا لوگو
Senior Patient , Customer Service Representative
Digital Prima
فروری ۲۰۲۲ - جنوری ۲۰۲۳ | Lahore, Pakistan

As a bilingual patient and customer/billing support specialist, my role involves assisting patients in scheduling appointments with skin specialist providers while ensuring compliance with HIPAA regulations in the USA. I was responsible for providing support to patients in both English and Spanish language, addressing their inquiries and concerns related to billing, insurance, and appointment scheduling. I work closely with the skin specialist providers to coordinate patient appointments and ensure a seamless experience for all patients. Additionally, I prioritize the confidentiality and security of patient information in accordance with HIPAA guidelines to maintain the trust and privacy of our patients.

کمپنی کا لوگو
Senior CSR Bilingual
i2c Pakistan
مارچ ۲۰۲۱ - فروری ۲۰۲۲ | Lahore, Pakistan

Multilingual customer support specialist in the fintech industry. To greet and assist customers with relevant queries, answering courteously and politely, providing information about transactions involving debit and credit.

کمپنی کا لوگو
Sr Sales and customer support Representative
IPS , Information Process Solutions
مئی ۲۰۱۹ - فروری ۲۰۲۱ | Lahore, Pakistan

As an international sales executive ,bilingual in English and Spanish my responsibility was selling products to the American market through inbound and outbound calls. This includes working with companies such as Comcast, Spectrum, at&t and other providers, and handling customer queries according to the company's requirements.

کمپنی کا لوگو
International sales executive
IBEX INTERNATIONAL
مئی ۲۰۱۸ - مئی ۲۰۱۹ | Lahore, Pakistan

Being an  international sales executive of bilingual in English and Spanish major duties were to sell products to the American market through inbound and outbound calls. This includes working with companies such as Comcast, Spectrum, At&t and other providers, and handling customer queries according to the company's requirements.

کمپنی کا لوگو
Project Manager
R k commercial brokers llc
ستمبر ۲۰۱۴ - جنوری ۲۰۱٦ | Dubai, United Arab Emirates

As a Project Manager, my key role was to onboard clients while considering their goals and promoting the company's services as project management. I ensured all teams and workflows were on schedule, utilized innovative and cost-effective techniques, matched the right person to the right job, increased company revenue, and secured new sales and projects through effective communication skills.

کمپنی کا لوگو
Sales and marketing manager
Beauty solutions Pakistan
اپریل ۲۰۰۸ - جولائی ۲۰۱۴ | Lahore, Pakistan

Marketing various cosmetic products, conducting sales from shop to shop, establishing distributors at the district and provincial levels, maintaining records of sales and marketing on a daily, weekly, and monthly basis.

تعلیم

La Escuela De Idioma
سرٹیفیکیشن, Spanish Language Proficiency‎
Spanish Language
مکمل
2004
Goethe Zentrum
سرٹیفیکیشن, Germany Language Basic Level‎
German Language
مکمل
2002
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, bachelor‎
Journalism
فی صد 56%
2001

پیشہ ورانہ مہارتیں

متوسط Analytic
ماہر Business Service Management
ماہر Call Center Mangement
ماہر Client Relations Skills
ماہر Cost-effective Solutions
ماہر Cross Team Communication Skills
متوسط Cultural Awareness
ماہر Customer Service Management
ماہر Database Management 
متوسط Debt Collection/recovery
ماہر Email List Management
ماہر End to End Sales
متوسط Financial Technology
ماہر Fluency in Spanish
ماہر FOREIGN LANGUAGES
متوسط Ingredient Sourcing
متوسط MS Office
ماہر Outstanding interpersonal communication skills
متوسط Patient Support
متوسط Problem Solving Abilities
ماہر Project Administration
ماہر Project Management
ماہر Purchase Management
ماہر Sales Operations
ماہر Spanish Language Proficiency
متوسط Store Management
ماہر Translation Skills
ماہر USA Campaign Handling

زبانیں

ماہر پنجابی
متوسط عربی
ماہر اردو
ماہر انگریزی
ماہر ہسپانوی
متوسط جرمن

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