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خلاصہ
Experienced Technical Support Specialist with over 6 years in the IT industry, demonstrating expertise in Linux system administration and engineering, system deployment, and networking. Proven ability to optimize system performance, resolve complex issues, and maintain high uptime. Skilled in technical support, with a strong understanding of protocols, security systems, and various server environments.
تجربہ
Technical Support Engineer
VPS Creation, Resource upgradation, SolusVM management.
Dedicated, VPS Issue resolution or escalation with proper notes and reply.
Backup Scheduling and monitoring (Windows, Linux, NAS).
Debugging issues for various flavors of Windows, Linux.
Customer Meetings.
WordPress Customization Handling related issue.
Mail server Monitor (Linux and Windows based).
WHM and cPanel Customization
Plesk server monitor.
IT Administrator
Optimized system security and performance.
Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Domain Controllers, Active Directory, DNS, DHCP.
Planned and implemented upgrades to system hardware and software.
Resolved issues and escalated problems with knowledgeable support and quality service.
Managed and archived quality documentation and participated in internal and external quality audits.
Networking (Switching, Routing, TCP/IP, OSI, VLAN, etc.).
Supervised production planning while using appropriate tools and analysis for smooth production output.
Managed Mail server’s (G-suite).
