Accomplishes department objectives by supervising  and organizing and monitoring work processes.

Triage and Presales Tech Support Specialist My job responsibility as a Triage Specialist is to responsible for providing triage and Pre-Sales resource assignment support for opportunities, emails and Cases received though Internal tools and also monitor opportunity lifecycle process.triage specialist runs diagnostics to ensure correct resource assignment, isolates problem, and implements solution. Technical Support experience in a client facing environment desired. Provide triage level support for a variety of technologies, service requests, SA support that are generated via phone, CRM Hardware knowledge of Networking, Server, Storage and Imaging Products like Router, Switches, Server Platforms like HP , Dell , IBM etc , Printing solutions a plus. computer hardware and software and general awareness of basic IT Solutions is a must like Laptops, Desktops and peripherals and their components. Follow up and escalate with internal customers/stakeholders to ensure issue/assignment request has been resolved.I have perform Manual Testing on Functional an Non Functional feature in the product.I have identified and logged the Bugs, found during testing the software products.

Customer Sales Executive.
As a sales executive I'm responsible for helping build up a business by identifying new business prospects and selling product to them. And maintain relationships with current clients and new clients.

Research and recommend prospects for new business opportunities.

Research and analyze sales options

Build and maintain relationships with clients and prospects

Stay current with trends and competitors to identify improvements or recommend new products

Collect and analyze information and prepare data and sales reports

Build and maintain professional networks.