Qualified and result oriented professional with tracked record of rich experience in diversified industries. Contributed significantly in the domains of sales, marketing, business development, administration and customer service. Noted for achieving targets, resolving problems, driving solutions and making a difference to the organization with a positive attitude. Continuously progressing expertise through different situation, up trainings, share best practices, determined ideas, product knowledge and strengthened sales strategy. Holds excellent communication, presentation, coordination, planning, problem solving, decision making and time management skills. Seeking for a more promising career to share gained experience and expertise.
Sales & Marketing Management ï Competencies in aggressive sales and marketing, results-oriented client relations, business development, customer service and sales operations. ï Adopt strategic and systematic approach on sales and marketing of growing businesses; carry out business planning, implementation, supervision and considering actions to stay ahead of competitive markets. ï Work with the team in identifying product characteristics that will appeal to consumers. ï Uphold knowledge of all product lines, policies/ procedures and support services of the company. Handle product management, create awareness and heighten brand image in target market. ï Set up market research studies and collection of information used to help identify demand for products. ï Understand the prevailing market trends and issues; analyze itâs impact towards the business in long run and further devise strategy to oppose any possible business threat. ï Share best practices, ideas, approaches, know-how, cross-selling opportunities and market-knowledge between various groups across the organization. Business Development ï Understand and engage with key markets, clients, industry sectors and identify potential business development opportunities. Create new business; explore potential markets and develop business relationships. ï Direct business development initiatives to achieve financial results according to strategy and plans. ï Define, set and impose market and distribution strategy as well as enterprise growth opportunities in line with strategy and within correct levels of authority. Customer Service ï Act as the first point of contact for customers on behalf of the organization. ï Accord the highest attention to customers and use customer service skills to heighten the sales opportunity of each customer contact. Keep records of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken.
- Responsible for ensuring the sales and operations of the branch run smoothly and in accordance to company programs and standards.
- Stays on top of competition, drives sales and marketing initiatives, provides operational guidance to the Operations Manager, and trains and develops the entire branch sales team.
- Develops and implements strategic plans to accommodate corporate goals
- Reviews market analyses to determine customer needs, price schedules, and discount rates
- Advises customer on product selection, pricing and sales volume and continues to build customer relations
- Meets with key customers to negotiate and close deals