My Job as Customer care Officer is to attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction, my current job description are as follow.
Job Description
To receive customer's telephone calls and make out daily written log of customer complaints/suggestions/comments;
2. To design format for customer feedback and ensure that feedback forms/cards are available at convenient places in company operated sales outlets;
3. To devise strategy of collecting customer feedback and compiling it;
4. To promptly attend to customer feedback/complaints whether on telephone call or on feedback form/card;
5. To get back to customers especially those who made complaints/comments to ensure that complaint is resolved;
6. To prepare customer complaints' data base and submit monthly report in this regard to the Managing Director;
7. To take MD, Regional Sales Manager or Zonal Sales Manager in case of complaints of emergency nature;

JOB DESCRIBTION
1.Practice customer handling skills as defined and learned in relevant trainings
2.Explain various Mobilink tariffs to the customers and sell prepaid/ postpaid connections at front line customer services
3.Be updated on all current policies, procedures, promotions, products and up sell value added services offered by the company
4.Take ownership and ensure timely resolution of customer complaints
5.Coordinate and follow-up with multiple stake holders for issue resolution
6.Understand and implement the CS policies & procedures in practice and spirit
7.Ensure proper behavior/discipline/grooming/punctuality as per the requirements and image of the company
8.Provide feedback to supervisors on important issues/problems cites by the customers to ensure customer retention