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خلاصہ
I am a quick learner, and I dont give up easily when faced with difficult challenges. I like to think of myself as a cool-headed person who can keep his wits about him under pressure.
تجربہ
Associate Card Operations
To perform & maintain a smooth flow of merchant payments for Mashreq bank.To perform, maintain and improve Merchant Payment processes to ensure effective operational processes -To monitor and maintain financial accounts and the flow of funds ensuring that all procedures are followed.To perform all internal accounts, reconciliation, and corrective action on daily basis.Prepare invoices for gross merchants and ensure timely recovery without error.To maintain & timely update all the trackers for tracking pending commissions, payments, refunds & rental recovery.
Financial Crime Analyst (Customer Support)
AML (Anti Money Laundering) FIU (Final investigation unit) Screening, KYC, Email, Voice and Chat with customers, Swift transactions, Jira, Slack, DPA, Witness statements Currency Cloud and RFI.Receiving DPA from Police and Investigation agencies.Working on Zendesk, JIRA, Metabase.Training New Batches and RCA (Root Cause Analyst)
Customer Support Officer/Quality Assurance
Inbound calls. Help customers to solve the problems, Trouble shooting, Account receivable and Account payable, Cash transactions, Credit transactions. Jira, Salesforce.After 3 months working as customer support officer I was promoted as Quality Assurance officer.
Customer Support Officer/Team Lead
Technical Support and resolving Credit Hire concerns. After 3 months promoted as a Team leader.
