• Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup and security administration.
• Provided professional IT Skills for smooth running of all aspects of the IT network and systems in their respective facility
• Perform regular maintenance and operation of the networks and database systems in coordination with IT unit
• Be responsible for all the IT related problems trouble shooting and timely reporting it to the IT officer
• Onjob training to the newly recruited staff on the usage of the data base software
• Register in the database
• Ensure the safe storage of the data
• Ensure that the IT related equipments are not misused and standard safety procedures are practiced while using them

• Providing first level support to internal & external customers.
• Installing and configuring computer hardware operating systems and applications.
• Monitoring and maintaining computer systems and networks.
• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Escalation of user requests to concerned departments for swift resolution.
• Providing support, including procedural documentation and relevant reports.
• Replacing parts as required.
• Following diagrams and written instructions to repair a fault or set up a system.
• Supporting the roll-out of new applications.
• Setting up new users' accounts and profiles and dealing with password issues.
• Responding within agreed time limits to call-outs.
• Working continuously on a task until completion (or referral to third parties, if appropriate).
• Correspondence with the Vendors for UPS and other IT equipment in case of any fault occurs.
• Prioritizing and managing many open cases at one time.
• Rapidly establishing a good working relationship with customers and other professionals.
• Testing and evaluating new technology.
• To do necessary correspondence via E-mail

• Distribution claim management, vendor liaison and best distribution practices.
• Handling Trade Marketing drives with vendors. Providing support in day to day operations activities.
• Formation of sales and other reports, so that team can appraise their performances.
• Provide backing in resolving Jazz load sims technical issues.
• Involves frequent liaison and interaction with other departments to ensure that affairs of the parent department are carried out smoothly.

• Dealing with multiple categories of customers.
• Providing First Call Resolution (FCR).
• Filing and managing customers’ activities and service requests.
• Setting up good customer satisfaction.