Level3 Back office Services is the industry leader in Back office Service provider in USA i.e. Financial Services, Inventory, Reporting & Monitoring, HR, Maintenance, Utilities and Etc.
I am Working as Assistant Manager Support & Services of Mobilelink Cricket Wireless, Telecommunication Company.
About Cricket Wireless LLC is a prepaid wireless service provider in the United States, a wholly owned subsidiary of AT&T Inc. It offers mobile voice, text, and data using parent AT&T's nationwide network. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc.

FOLLOWING SERVICES PROVIDED.
• Resolve Cricket Store complaints or answer their stakeholder’s questions regarding policies and procedures.
• Supervise the work of office, administrative, or support & Services employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
• Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
• Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
• Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
• Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
• Make recommendations to management concerning such issues as staffing decisions or procedural changes.
• Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
• Develop work schedules according to budgets and workloads.
• Discuss work problems or grievances with Store representatives.
• Arrange for necessary maintenance or repair work.

Automobile showroom at Islamia Collage Road Karachi, doing business for Used and new vehicles Sale & Purchase, also deals in Imported vehicles with collaboration of Japanese’s company Friends Trading Japan, as well as deals in the following work.
• Import documentation & Clearance.
• Repair & Maintenance work of all vehicles.
• Registration & Taxation Matters.
• LEA’s Clearance Matters. etc

A leading Vehicle Tracking company having offices around the country & in Middle East as well as in Afghanistan. Here I worked as a Senior Assistant Manager Customer Services (Nationwide) , I am mainly responsible for Operational, Walk-in Customer handling, Customer Complaint, inquires, monitoring and for ensuring essential controls and compliance in nationwide, some highlights of the Job are:
 Keep maintained daily/monthly basis MIS and compile the relevant data for proper record keeping.
 Generating all the required MIS/Reports though system and other software supports for Management review.
 To build a good relationship with customers and other departments.
 To provide quality customer services on one to one basis.
 Handle and attend customer’s inquiries.
 Attend to complaints and inquiries from phone and walk in customers.
 Handle multiple customers’ request.
 Co-ordinate with the Team/Manager and other departments on daily basis.
 Co-ordinate with all concerns CS related departments, resolving all the issue belongs to CS.
 Provide new ideas and promote/modernize systems and Services supports.
 Give ideas and approaches for preventative measures and cost reduction activities.
Cooperate Services:-
 Looking after the Service issue of Cooperate Clients/SME’s.
 Arrange Meetings with clients.
 Visit customer location for making pacifying against the Service/Technical complains.
 Making Proposals for enhance the Vehicle Tracking services on behalf of the history of vehicles.
Special Projects of PT (Personal Trakking):-
 Provide presentation for positive prospect of using the device.
 After sales services provided to client for Trouble shooting the device services.
 Help out client for using the software support of Personal Trakking.

Worked as a Customer Service Agent in the Customer Service Department with the following
designated tasks.
 STAR Report.
 Phone Handling. (For Customer Support).
 Different COSMOS Screen.
 Cage Dwell Time & Formula.
 Customer Complain Handling.
 Quality & Standards of Trace Handling.
 Making POD.
 Manifesting.
 Dealings with Top Customers.

Worked as a Record Officer in the Academics Administration Department with the following
designated tasks.
 Maintaining & Updating Students personal file.
 Recording semester registrations & Admissions.
 Generating merit list and conduct interviews.
 Students Enrollment with Hamdard University.
 Maintaining student’s financial assistance matters.
 Recording Disciplinary committee actions.