--Examine documents, products, production schedules, work orders, staffing tables and work processes to evaluate completeness, accuracy conformance to standards and specifications, and determine personnel or materials priorities.

--Effectively develop marketing vision of supermacs and deliver all key metrics for assigned relationships, including client satisfaction, retention, revenue growth, and profitability.

--Establish and implement new marketing and customer experience strategies and analyze employee performances to assure customer/employee satisfaction and business growth.

--Successfully handle daily job performance of staff members, supervise payroll, rosters, cash reports and cash deposit, and prepare balance sheet, profit and loss statements.

--Ensured professional and courteous communications, demeanor, and interactions with customers while continuously seeking ways to add value and improve customer relationships and loyalty.

--Addressed customer complaints and concerns by collaborating with employees and ensured the swift resolution of issues to preserve customer loyalty in accordance with company policies.

--Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention

--Customer Service
--Reservations and Bookings
--Customer Surviellance
--Customer Feedback
--Queries Solutions

--Accomplished sales and profitability targets, training, sales strategies and plans while growing profits and market share, delivered solutions to deal with escalate issues as well as establish sales and service objectives.

--Oversaw sales and marketing activities, formulated strategic business plans, and assured profitability, revenue growth, maximum market penetration, and client satisfaction.

--Led inventory planning for goods and services, including managing vendor performance, mitigating supply issues, effectively managing stock and replenishment activities.

--Supervised the financial operations of the organization and ensured financial reports and practices including cash management, banking and financial disbursements.

--Examined invoicing and collection of receivables, assessed payment vouchers, formulated documents, requirements, schedules, cost estimates, reconciliation statements and reports in accordance with accounting principles.

--Efficaciously prepared, examined, and analyzed accounting records and reports to assess accuracy, completeness, and conformance to reporting and procedural standards.