My position entails managing customers' accounts, eg., collection, billing technical issues.
Maintaining communication with customers and resolving all issues and queries.
Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Resolving customer complaints, managing database records, drafting status reports on customer service issues.
I have a range of responsibilities including identifying and educating prospective customers while supporting existing clients with information and assistance that relates to products and services.
I was responsible for the supervision of employees, marketing, customer service and paperwork. I also trained new employees