Job Description

Facilitation of customers on entering branch premises.
Floor and customer traffic management
Traffic Diversion to ADC channels.
Responsible for handling different customer services requests.
Issuing of duplicate Account statements.
Biometric verification.
Cheque book and Atm issuance and handling related requests and compalints.
Scanning of Account openeing related documents.
Maintain cleanliness and Branch Ambience.
To act in the capacity iof Locker Custodian.
Generate Service requestes in system as per customer requirement.
 Maintain Notice Board.
Responsible to collect Customer Feedback.
Manage SOA returns. 

Make arrangements for tours including Accommodation, tourist attractions and Transport car rentals.
Provide advice on destinations and packages to tourist.
Provide inputs/ recommendations on tours and vaccation packages being planned by the company
Get accurate and uptodate fees and charges from hotels and various tourist attractions.
Attend to client's queries made both on the phone and via internet.
Provide recommendations on how company website can be improved for ease of use, completeness and marketability, if when and necessary.
Provide customer support for clients.
Prepared travel itinerary for clients.
Arrange accommodation for clients.

Ressponsibilities:

Book transportation hotel reservations using computer terminal or telephone.
Plan, describe, arrange and sell itinerary tour packages.
Provide advice on destinations and packages to tourist.
Provide customer support for clients.
Prepared travel itinerary for clients.