Digital Marketing Executive duties and responsibilities:
Build, plan and implement the overall digital marketing strategy
Manage the strategy
Manage and train the rest of the team
Stay up to date with the latest technology and best practices
Measure ROI and KPIs
Prepare and manage a digital marketing budget
Oversee all the company's social media accounts
Manage and improve online content, considering SEO and Google Analytics
Build an inbound marketing plan
Forecast sales performance trends
Motivate the digital marketing team to achieve goals
Monitor competition and provide suggestions for improvement

Customer Service Representative Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.