Al-Quddus Packages was established to offer Eco friendly services to esteemed customers, mainly focused on providing best quality Paper/Board Packaging services at more affordable rates. We established High Quality Kraft Paper Bags Manufacturing unit at Lahore and outsourced the corrugated packages manufacturing to our different manufacturing partners. Key Highlights

Successful acquisition of automatic Paper Bags Manufacturing unit and became second Automatic Paper Bag Manufacturing unit in Pakistan
Streamline the production processes and achieved optimal production
Performed benchmarking for high quality paper bags 

Slashnext offers ML based Threat detection solution to the clients against humanly caused vulnerabilities. Headed Cloud Services Engineering Team and overseen whole traffic scraping, getting it evaluated through AI based detection engines and serving threat feed to Distribution Network. Innovated continuous feedback system for auto correction and retirement. Responsible for both Software Development Life Cycle (SDLC) and Software Project Management within Cloud Services. Acted as Product Owner for Threat Feed Processing Engine. Few highlights:

Led the project i.e. revamp of existing platform to support New Business Model from Scratch to production
Increased the throughput from 20K daily URLs processing to 250K per pipeline
Initiated support of auto correction and retirement mechanism
Dealt with 4-5 million daily input from different crawling sources
Attained Continuous Lookback evaluation under 24 hours
Founded three new teams (DevOps, NetOps and BI&DWH)
Recruited Seasoned resource from industry
Established DataWare House and Business Intelligence Reporting Platform o Automated Build and Releases Processes
Initiated and Derived Continuous improvement initiatives o Transformed Processes, KPI and governance model for Pakistan Office
Established Objective Performance evaluation based on metrics tracking from Jira
Supervised upgradation of internal cloud network, incompliance with Business Continuity Goals

Z-Tech Studio is Islamabad based startup, funded by US based Investors. The vision is to have a back office in Pakistan to provide support to their Businesses in the US and Ireland. Led IT Operations in Pakistan to oversee Team Management, IT infrastructure Management, Transition of all IT services to Islamabad, Building and Maintenance of Products & Services. Promoted Agile Culture and values across the organization. Few Highlights:

Founded IT Department from count 1 and transformed it to department of 20+ top professionals
Pioneered IT Governance Model and Strategy for Z-Tech Studio based on Agile Mindset
Used Jira Platform for overall Product backlog and Introduced process based on Agile Methodologies and Practices
Build DevOPs , Web , Backend , QA , System Analysis and HR Teams & related Processes
Completed the transition of IT services from US , Ireland and Ukraine to Pakistan Office

As Project Manager IT & Acting Lead of PMO looked after PMO Operations. Headed Business Process Improvement Program and Accountable for delivery of Projects in terms of Scope, Time and Quality. Overseen IT Processes Governance and ensuring compliance with Industry best practices. Ensured communication & collaboration among the Teams, Customers and all stakeholders. Few highlights from my work with MTBC:

Introduced tailored Delivery Model considering Agile based Software Project/Product Management Methodologies and Framework & ITSM (ITIL) best practices
o Whole Software Product life cycle was managed using Microsoft TFS
o Mentoring and training of PMO and other teams on Agile Mindset, Srcum, Kanban, Project Management, People Management, Communications, TFS, MS Project etc.
o Proposed comprehensive Risk Breakdown structure and Risk Management Tracking Mechanism
25 % reduction in manual submission, 20-25 % reduction in lead time and 25% reduction in claim rejections/denials by chairing multiple automation, data cleaning, process refinements & wastages removal (Lean) initiatives
Automation of coding practices in compliance with NCD, LCD & NCCI edits by buildings more intelligent rules
Perform Internal Audits of Information Security, Access Management and Business Continuity Processes

Mobikal hired me as Project Coordinator to manage customization of VoIP billing/switching engine, development of client applications and ensure integration with Billing Platform. Led Operations & Support department, accountable to maintain high availability and customer satisfaction. Responsible for overall service transition & service operations. Played pivotal role in service strategy and service design.
 Ensured 99.5 % availability
 Successful integration of client applications with billing & switching engine
 Managed collaboration among geographically spread vendors and services providers
 Maintained PDD (2-3 s), ACD (5-6 m) and ASR (65-68%) rates

SME of FrontRange (ITIL compliant tool for management of IT Services): As Implementation Lead (Pakistan Office) Implemented and managed workflow for Incident management, change management, problem management, escalations, metrics and KPI management
 SME of Cisco Telephony: Troubleshooting of voice issues, management of Cisco Telephony in Pakistan Office and ensures the compatibility & configuration of third party and company owned applications with Cisco Telephony System
 Process Owner for Builds & Deployments: Planning and moderation of workstations build, Up-gradation and deployments, ensures the compatibility of the technology with applications environment and timeliness of deployments
 Process Owner for Relocation: Managed and executed plans for relocation of employees with in Office.
 Process Owner for New Hires Setup: Managed and executed plan to fulfil IT requirements of New Hires and conducted Network Services Orientation sessions for new hires on weekly basis
 Won Twice Quality of Service Award

Pre Sales Technical Support to draft the technical document as per requirement of Client
 Direct working with Developers to design and implement VoIP Services as per requirements
 Integration & Interoperability exercise b/w different Vendors & Operators
 QA of SIP based Advanced VoIP soft switch responsibilities included designing and execution of test scenarios for different services like Whole Sale, Pc 2 Phone, Phone 2 Phone, DID management, Vonage type services, and executing test plans and verifying results in both white box and black box testing
 Administration & Management of Linux based Servers and other IT infrastructure. Responsibility includes troubleshooting and fixation of issues faced in
o Voice Data & Signaling Communication
o Product internal bugs & technical issues
o All kind technical issues being faced by IT infrastructure
 Training and Demonstrations to subordinates and Officials from clients