• Working on TAB’s Software, Member of “BSD-Warid Operation Support Central” Team.
• Managing Companies’ Security Refund.
• Coordinate with other departments for New Sale agreements.
• Managing strong client relationships, conflict resolution.
• Regularly update relevant departments such as Business Service Support and Operations on matters related to National Customer accounts.
• Working with/ Supporting Key account Managers (KAM’s).
• Provide total solution to large corporations and the high profile clients.
• Generate new business from the corporate sector and provide Marketing Intelligence.
• Established long-term business relationship with corporate customers and became part of their supply chain.
• Take proactive measures in order to provide timely solutions to client inquiries and complaints.
• Successfully enhancement of the revenue of the corporate portfolio
• Responsible for resolving customer complaints on a regular basis and made sure of maintaining a healthy relationship
• Cross-selling VAS (Value Added Services) to Corporate on a large scale, including Internet Solutions, SMS Packages and Mobile Handsets.
• Also provide Location based services to customer and resolve complaints and provide troubleshooting.

• Worked at Sidat Hyder Software to manage all the Supply Chain activities.
• Initiating and executing all the sales activities in stores. Driving team for sales targets achieving, and pushing team for performing extra mile.
• Sales budgeting and targets assignments to the Teams and its proper execution.
• Profitability Management. Stock Management with compatibility of sales levels. Human capability enhancement.
• Ensuring Quality in all domains i.e., Customer Services, Product Quality, Hospitality, Maintenance, Team Training and Growth. Preparing and sharing competitor report every month.
• Efficient cost management including realization of labor force.
• Human capital forecasting and designing career path.
• Ensures 100% customer satisfaction by maintaining the highest level of quality, service and cleanliness (QSC).
• Take measures to improve the sales, profitability.
• Assignment and monitoring of tangible and intangible targets to restaurants.
• Ensuring compliance of issues reported and recorded by respective functions especially Quality Assurance Department.
• Implementation and execution of all marketing and promotional activities.
• Training and hiring of labor force in conjunction with HR plan.
• Helps out restaurant management with the implementation of training programs.
• Helps out Restaurant manager with the development and implementation of action plans to improve, maintain standard product quality, fast & efficient service.

• Data entry using accounting software
• Cash handling
• Payroll preparation
• Vendor’s payments
• Bank reconciliations
• Income & Sales Tax Calculations & Reconciliations
• Dealing with Banks, Customers, Vendors
• Misc. Operational reporting to seniors.