DARAZ as a Station Officer
2021–Present
As a Station Officer at the First Mile of Daraz, my role encompassed a diverse range of responsibilities crucial to the smooth operation of the station and ensuring top-notch customer service. Here's how I might describe your duties:
 
• I was tasked with overseeing the day-to-day operations at the station. This included coordinating incoming and outgoing shipments, ensuring timely processing of orders, and maintaining inventory accuracy. My role likely involved managing logistics and ensuring all operational processes adhered to company standards and protocols.
• A significant part of my job involved interacting with customers to address inquiries, resolve issues, and provide exceptional service. I would have been responsible for handling customer complaints, tracking shipments, and ensuring that customers received accurate and timely information regarding their orders. I focus on customer service aimed at enhancing customer satisfaction and loyalty.
• My experience as a quality checker would have involved inspecting products to ensure they met the required standards of dispatch. This role is crucial in maintaining product quality and preventing defective items from reaching customers, thereby upholding Daraz's commitment to delivering high-quality goods.
• In addition to my operational and customer-facing duties, I likely performed various administrative tasks. These may have included maintaining records, preparing reports on station performance, coordinating with other departments or vendors, and ensuring compliance with safety and regulatory requirements.
• Depending on the size of the station, I might have also been involved in supervising or coordinating a team of staff members. This could include assigning tasks, providing training, and fostering a collaborative work environment to ensure operational efficiency and customer satisfaction.