خلاصہ

Executive at Abacus Consulting Jazz
Worked as a customer services representative at mindbridge, retailer support specialist and currently working in Jazz business operations at Abacus

تجربہ

کمپنی کا لوگو
High School Teacher
Govt Central Model High School, Lower Mall, Lahore
اکتوبر ۲۰۲۲ - دسمبر ۲۰۲۲ | Lahore, Pakistan


Student Teacher, 9th and 10 Grade, Govt Central Model High School, Lower Mall, Lahore

Collaborated with other grade-level teachers to develop engaging lesson plans based on common core curriculum.
Led parent-teacher conferences and introduced discussing self-reflections from students.
Created a weekly newsletter for families.
Developed a classroom rewards program that reduce late work by 40.
Updated grades and generated report cards using digital teacher assistant softwares.

کمپنی کا لوگو
High School Teacher
Govt Central Model High School, Lower Mall, Lahore
اکتوبر ۲۰۲۲ - دسمبر ۲۰۲۲ | Lahore, Pakistan


Student Teacher, 9th and 10 Grade, Govt Central Model High School, Lower Mall, Lahore

Collaborated with other grade-level teachers to develop engaging lesson plans based on common core curriculum.
Led parent-teacher conferences and introduced discussing self-reflections from students.
Created a weekly newsletter for families.
Developed a classroom rewards program that reduce late work by 40.
Updated grades and generated report cards using digital teacher assistant softwares.

کمپنی کا لوگو
Backend Support Executive
Abacus Consulting
ستمبر ۲۰۲۰ - فروری ۲۰۲۲ | Lahore, Pakistan


Part of Prepaid Financial Management Team for RTG tasks.

Providing  FCR to the customer.
Handling all the critical cases of PFM & RTG.
Arranging team shifts & team sessions.
Able to use automated information system.
Maintain overall stats on daily basis ( SLA, Adherence, Quality, etc. )
Share daily reports of SLA for Jazz Project.

کمپنی کا لوگو
Customer Service Representative
Mindbridge Pvt. Ltd.
اگست ۲۰۱۹ - جون ۲۰۲۰ | Lahore, Pakistan


Worked as a gold agent and team coordinator in Jazz gold helpline.

Work to Gain full customer satisfaction
Provide first Call Resolution (FCR) to customers in every call.
Maintain Overall stats on daily basis e.g. AHT (ATT, ACW, HOLD, Manning, Breaks/Adherence).
To be proficient in product knowledge to assist in continual process improvement
Able to use automated information systems to analyze the customers situation.
Providing help and advice to customers, using the organizations products or services
Learning about organizations products or services and keeping up to date with any changes
Arranging shift team Reminders & team sessions reminders as per requirement.

تعلیم

University of Education
بیچلرز, بیچلرز ان ایجوکیشن, b.ed hons‎
Social Sciences
CGPA 3.04/4
2023

پیشہ ورانہ مہارتیں

متوسط Commitment to Customer Service
متوسط IT Product Knowledge
ماہر Knowledge of Bending Machine
متوسط Leadership Qualities
متوسط Ms Excel
متوسط Multi-Cultural Team Management
متوسط Social Media Chat Support
ماہر Typing Skills

زبانیں

متوسط انگریزی
ماہر اردو