I am a skilled professional and expertise in my job. Excellent in dealing with local and international customers and delegations. I have an excellent communication skills and ability to handle customer complains in a very positive manner. I am a responsible person about my job role and ability to meet up my job responsibilities and expectations. Looking for an oppurtunity in a fast and busy environmemt where i could enhance my skills and can gain a valuable experience. I have 4-5 years of experience in hospitality industry. A fast learner and expertise in my job role.
I assure i will be an assett for productivity of the organization.
And recently a year ago joined the field of Food & Beverage as an Operations Manager F&B at Aura Grande Islamabad and handling a department of F&B for a setup of 3000 persons at same time and leading a team of around 70 employes.
A person with overall experience of front office, food and beverage. A good team leader and a loyal employee
Handling Food & Beverage operations
Excellent in team leadership and working under pressure
Ruuning operations of a setup of 3000 at a time and managing very well
And having extra skills of sales and client satisfaction
Handling complains in a very positive manner and resolving it in quick times.
Waiting for a beneficial oppprtunity and always ready for new challenges
Second Incharge of Handling all the operations of Front Office
A Front Office of 38 motels all over Pakistan
To achieve a high level of guest satisfaction, consistency, politeness and efficiency of all the staff
members in performing required services. Keep the billing of every single guest in a proper arrangement. To ensure all room rates are correctly postedAssign duties and shifts to employees and supervisors to ensure adherence to hotel Policies and
operative Procedures. Maintain constant check of service standards to assure continuing expected standards of hotel’s service, quality, policies and practices. Supervise the activities of Duty Managers and coordinate with the Manager on the duty of the daily
guest satisfaction in relation to complaints/problems. Supervise and handle correspondence relating to all aspects of reservation and is responsible to keep
very close control of the status of heavily booked dates availability and conditions of rooms and suites
Attending, greeting and providing our guest a very warm and efficient welcome with a positive attitude and professional appearance. Handling customer queries and all front office operation and rooms booking.
Direct,Wholesaler and Group Guest Check In and Check Out following all correct procedures
Report to Front Office Supervisor
Understood the abbreviation of billing instruction
Ensure high level of customer service is maintained all the times
Take cash,credit card and debit card payments when necessary
Answer and assist all incoming telephone callers to Front Desk lines
Assists guests with all questions and reasonable requests
Ensure accurate information is provided to all clients and customers
Call confirmation of 24 hour Transportation
Run daily end of shift audit reports and complete daily shift audit
01 year course of Hotel Management in
Customer Services
Front Office
Handling all the front office operations that includes guest queries, hotel required information, forwarding calls to front desk lines and giving our guest a very warm and efficient welcome with a positive attitude and professional apperance.
Greeting and Giving guests a very warm and efficient welcome
Maintain a Professional Appearance
Report to Front Office Supervisor
Demonstrate excellent customer service skills with orientation of complete customer satisfaction
Answer and assist all incoming telephone callers to Front Desk lines
Register Guests. Providing rooms for guests with or without reservations
Handle complains and requests
Ensures all hotel knowledge is up to-date
Attend daily line up within department and aware of the important of line up
Ensure to do the proper handover in every shift
Recording the guest preference
Maintain punctuality on shifts and adhere to the duty schedu