Acting as the point of contact between the executives and internal or external clients. Maintaining the current filing and database system, and looking for ways to improve current systems
Handling (SAUDI ARABIA. QATAR, UAE, USA, CANADA, UK and all future Chapters)
Create, manage, and maintain up to date international donor records in CRM, Director information, Reference information & Volunteer / Sub-reference information. Update donation/zakat history record and confirm information with the relevant donor.
Agree on weekly and monthly reporting structures with relevant local trustees
Issue a report regularly (Frequency: monthly (For directors))
Keep trustees up to date regarding their referred donors
Send up to date hospital construction status reports and patient treatment reports to trustees every month
Maintain donor/trustee’s correspondence record and contact reports (WhatsApp, Email, Call, etc.)
Make a list of trustee’s/directors for each country
Ensure monthly trustees meeting with the CEO
Regular grant follow-up with concerned trustees
Regular follow up for funds transfer from international donors
Receipt generation, preparing and presenting donor utilization reports, all correspondence with international donors.
Monthly donor reporting structure with CEO
Timely response to all donor queries and concerns and coordinate with relevant departments to satisfy donor questions. In case of any donor complaint, immediately inform the line manager.
New chapter registration for, UAE and CANADA Contact relevant trustees/directors Satisfy all BODs requirements for registration.

Providing administrative assistance, such as writing and editing e-mails, drafting memos, and preparing communications on the executive’s behalf
Maintaining comprehensive and accurate records 
Performing minor accounting duties 
Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
Answering phone calls in a polite and professional manner
Welcoming visitors and identifying the purpose of their visit before directing them to the appropriate department
Managing the executive’s calendar, including making appointments and prioritizing the most sensitive matters

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.