Responsible for creating and managing pipelines for potential and existing business clients for different projects all over the United States, via all available mediums of communication including video conferencing, emails, presentations, etc.

Responsible for keeping a check on the alarm systems and the camera systems for over 3000+ AT&T stores spread all across the United States. Making sure that the SOPs are being adhered to by checking the live feed for the cameras and also helping out the homeoffice with any video footage theu require whether it be an incident where the local police is involved or if any of our employees need to confirm anything that happened in the store or if something went missing. Also responsible for troubleshooting the alarm system and the CCTV cameras installed in everyone of the stores.

Responsible for contacting leads to set up meetings by conducting calls, webinars, online demos and support for new prospects and existing customers and maintaining a relationship with them by constantly interacting and networking with them via emails and calls .

Utilized Salesforce CRM for database management and organization of daily tasks. Effectively using salesforce for lead follow up, sale cycle disposition, pipeline management. Researched, reviewed and arranged meetings with new prospect business owners, CEOs, Senior Managers and maintained a detailed call log/sales report for all communications for effective follow ups.

Facilitating the entire sales process managed accounts from start to finish, including making the sale, managing the account, training the client to use their software and assisting them as per their requirement so they may go live with their software. Overcame resistance/objections by effectively communicating with clients to address their concerns, and by educating them, gaining their trust, and by customizing and tailoring the software, and by adjusting settings to meet the client's business. needs . Answered customers question regarding product, pricing and time lines.

Attended and contributed to daily and weekly sales meetings. Working pro actively with the team to further the success of the software by identifying areas of improvement following up with clients who are actively using the software to gather feedback to drive product enhancements and refine the software.

Responsible for taking inbound calls from all over the United states and to sell and up-sell TV internet and phones services while providing excellent customer service and adhering to all quality parameters and keeping in mind all basic phone etiquettes while doing so

Responsible for taking inbound calls from all over Australia, UK AND New Zealand, and providing all kind of technical, billing, and customer support to retailers, small and large businesses and to other customers using the company's products and services while providing quality customer service.

Responsible for taking inbound calls from all over the United Kingdom and Australia. Duties included providing customer support and technical support for credit/debit card terminals being used in stores, malls, supermarkets, etc, while providing excellent customer service and satisfaction.