In my role as the Training Manager at Ignite Marketing, I\'ve been instrumental in enhancing the customer service experience through strategic training initiatives and process optimization. Key achievements during my tenure include:𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐄𝐧𝐡𝐚𝐧𝐜𝐞𝐦𝐞𝐧𝐭:
Collaborated with senior management to review and optimize customer service processes, aligning them with service delivery agreements and KPIs.Implemented innovative training techniques, enhancing the overall effectiveness of sessions for both new and existing employees.
𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭:Worked closely with new hires, delivering comprehensive training on company-specific customer service procedures and policies.Conducted regular refreshment training sessions, keeping the team abreast of evolving procedures and industry best practices.Established and maintained a meticulous record of training completion for all employees.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞:Expertly managed incoming customer emails, utilizing Zendesk for efficient categorization and ticket generation, ensuring streamlined query resolution.Provided effective solutions to customer problems, addressing complaints with empathy and professionalism, resulting in the transformation of dissatisfied customers into loyal advocates.𝐓𝐞𝐚𝐦 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭 𝐚𝐧𝐝 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭:Oversaw the customer service team, ensuring a positive customer experience and fostering a culture of excellence.Managed and trained customer service representatives, monitored interactions, and addressed issues promptly.Implemented procedures and policies to improve customer satisfaction, creating a customer-centric environment.𝐌𝐮𝐥𝐭𝐢𝐜𝐡𝐚𝐧𝐧𝐞𝐥 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:Provided Amazon & eBay customer service through various channels, including chat, emails, and calls, showcasing versatility and adaptability.

In the capacity of Personal Assistant to the Chief Internal Auditor, I executed a spectrum of responsibilities with precision and dedication, contributing to the seamless functioning of executive operations. Key contributions during this role include:𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧:Orchestrated and managed the intricate schedule of the Chief Internal Auditor, diligently scheduling and coordinating meetings and appointments.Ensured the Chief Internal Auditor's calendar was meticulously maintained, optimizing efficiency in day-to-day operations.𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:Facilitated streamlined communication by promptly answering and directing phone calls, emails, and other correspondences to the Chief Internal Auditor.𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐎𝐫𝐠𝐚𝐧𝐢𝐳𝐚𝐭𝐢𝐨𝐧:Maintained a structured and efficient filing system for files, documents, and records pertaining to the Chief Internal Auditor's responsibilities.𝐓𝐫𝐚𝐯𝐞𝐥 𝐋𝐨𝐠𝐢𝐬𝐭𝐢𝐜𝐬 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:Coordinated and executed travel arrangements, exhibiting proficiency in booking flights, hotels, and transportation to ensure seamless itineraries.𝐑𝐞𝐬𝐞𝐚𝐫𝐜𝐡 𝐚𝐧𝐝 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:Conducted in-depth research and gathered essential information as per the Chief Internal Auditor's requests, contributing to well-informed decision-making.𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:Provided invaluable administrative support for projects and initiatives led by the Chief Internal Auditor, ensuring their successful execution.𝐂𝐨𝐧𝐟𝐢𝐝𝐞𝐧𝐭𝐢𝐚𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐃𝐚𝐭𝐚 𝐈𝐧𝐭𝐞𝐠𝐫𝐢𝐭𝐲:Demonstrated an unwavering commitment to confidentiality, meticulously safeguarding information and sensitive documents related to the Chief Internal Auditor's work.

In the role of Senior Customer Services / Quality Assurance Executive, I undertook a comprehensive range of responsibilities to uphold and enhance the quality standards of our services. My contributions include:𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐀𝐬𝐬𝐮𝐫𝐚𝐧𝐜𝐞 𝐅𝐫𝐚𝐦𝐞𝐰𝐨𝐫𝐤:Developed and implemented robust quality assurance policies and procedures, ensuring alignment with industry standards and organizational goals.𝐀𝐮𝐝𝐢𝐭 𝐄𝐱𝐜𝐞𝐥𝐥𝐞𝐧𝐜𝐞:Conducted regular and thorough quality audits across products, services, and processes, meticulously identifying areas for improvement.𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐀𝐮𝐝𝐢𝐭𝐬:Spearheaded UK energy contract audits for both large and small commercial clients, ensuring compliance and optimizing contractual agreements.𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:Managed day-to-day customer contracts, ensuring seamless operations and addressing any issues promptly and effectively.𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭 𝐏𝐫𝐞𝐩𝐚𝐫𝐚𝐭𝐢𝐨𝐧:Prepared pertinent documents facilitating the change of tenant, a crucial process in terminating current energy contracts while maintaining compliance with legal and procedural requirements.𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬:Developed and delivered training and development opportunities for sales team members, enhancing their skills and capabilities.𝐌𝐞𝐭𝐫𝐢𝐜𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬:Monitored and analyzed customer service metrics to discern trends and areas for improvement, providing valuable insights for strategic enhancements.My tenure in this role demanded a meticulous approach to quality assurance, contract management, and continuous improvement.

In my capacity as a Customer Services Executive, I demonstrated proficiency in managing a high volume of customer interactions while strategically promoting and selling energy products and services. My key responsibilities included:𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐧𝐠𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬:Skillfully handled a substantial volume of incoming calls, showcasing an adept ability to manage and address customer inquiries promptly.𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐏𝐫𝐨𝐦𝐨𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:Promoted and sold energy products and services effectively to both potential and existing customers, demonstrating a persuasive and customer-focused approach𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐀𝐜𝐜𝐮𝐫𝐚𝐜𝐲 𝐚𝐧𝐝 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞:Responded to customer inquiries with precision, providing accurate and detailed information about energy products and services.𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:Assisted customers with account changes, including address updates, meter readings, and contract renewals, ensuring a seamless and customer-centric experience.𝐒𝐚𝐥𝐞𝐬 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧:Identified and capitalized on sales opportunities, successfully upselling energy products and services to existing customers, contributing to revenue growth.𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠:Established and nurtured strong relationships with customers, fostering a sense of trust and loyalty.𝐒𝐚𝐥𝐞𝐬 𝐓𝐚𝐫𝐠𝐞𝐭𝐬 𝐀𝐭𝐭𝐚𝐢𝐧𝐦𝐞𝐧𝐭:Achieved and exceeded sales targets and quotas consistently, demonstrating a results-oriented and goal-driven approach.𝐌𝐚𝐫𝐤𝐞𝐭 𝐚𝐧𝐝 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞:Kept abreast of developments in the energy market and industry, ensuring a comprehensive understanding of industry trends and customer needs.𝐓𝐢𝐦𝐞𝐥𝐲 𝐂𝐨𝐧𝐟𝐥𝐢𝐜𝐭 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧:Resolved customer complaints and issues promptly, showcasing a commitment to exceptional customer service.

In the role of Banquet Sales Executive, I demonstrated proficiency in orchestrating successful events and fostering client relationships. My key responsibilities included:𝐂𝐥𝐢𝐞𝐧𝐭 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐏𝐫𝐨𝐩𝐨𝐬𝐚𝐥 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭:Conducted meetings with potential clients to comprehensively understand their event requirements, adeptly providing tailored proposals and pricing options.𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐄𝐯𝐞𝐧𝐭 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧:Coordinated seamlessly with internal teams, including catering and event planning, to ensure the flawless execution of all event details, prioritizing a cohesive and memorable experience for clients.𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐍𝐞𝐠𝐨𝐭𝐢𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐅𝐢𝐧𝐚𝐥𝐢𝐳𝐚𝐭𝐢𝐨𝐧:Engaged in effective contract negotiation, finalizing event details with clients to ensure alignment with their vision and expectations.𝐒𝐚𝐥𝐞𝐬 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠:Successfully achieved sales targets by building and nurturing relationships with both new and repeat clients, ensuring satisfaction and loyalty.𝐌𝐚𝐫𝐤𝐞𝐭 𝐀𝐰𝐚𝐫𝐞𝐧𝐞𝐬𝐬 𝐚𝐧𝐝 𝐂𝐨𝐦𝐩𝐞𝐭𝐢𝐭𝐨𝐫 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬:Stayed abreast of industry trends and competitor activity, showcasing a commitment to remaining competitive in the dynamic market.𝐀𝐜𝐜𝐮𝐫𝐚𝐭𝐞 𝐑𝐞𝐜𝐨𝐫𝐝-𝐊𝐞𝐞𝐩𝐢𝐧𝐠:Maintained meticulous records and reports of sales activity, facilitating informed decision-making and strategic planning.My experience in this role reflects not only my proficiency in event coordination and sales but also my commitment to understanding client needs and delivering exceptional service.

In my dual role as a Customer Services Officer and Phone Banking Officer at Bank Alfalah Limited, I demonstrated a commitment to delivering exceptional customer service and contributing to the overall success of the organization. Key responsibilities included:𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐈𝐧𝐭𝐞𝐫𝐚𝐜𝐭𝐢𝐨𝐧 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭:Managed a high volume of incoming calls with a focus on prompt and efficient customer service.𝐀𝐜𝐜𝐮𝐫𝐚𝐭𝐞 𝐈𝐧𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲:Responded to customer inquiries with precision, ensuring the provision of accurate and detailed information.𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭:Assisted customers with account changes, including address updates and password resets, ensuring a seamless customer experience.𝐓𝐢𝐦𝐞𝐥𝐲 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐨𝐟 𝐈𝐬𝐬𝐮𝐞𝐬:Resolved customer complaints and issues in a timely manner, demonstrating a commitment to customer satisfaction.𝐈𝐬𝐬𝐮𝐞 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧:Identified and escalated more complex issues to the appropriate department or manager, ensuring swift and effective problem resolution.𝐔𝐩𝐬𝐞𝐥𝐥𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬:Implemented upselling techniques to promote and sell bank products and services to existing customers, contributing to revenue growth.My experience in this role reflects not only my proficiency in customer service but also my strategic approach to issue resolution, collaboration, and sales.

In my role as a Sales Executive at Al Arab Style Trading LLC , I demonstrated proficiency in managing diverse responsibilities that contributed to the success of the sales team. Key responsibilities included:𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐚𝐧𝐝 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐎𝐫𝐝𝐞𝐫𝐢𝐧𝐠:Successfully managed inventory, ensuring optimal stock levels, and played a pivotal role in ordering products to meet market demand efficiently.𝐒𝐚𝐥𝐞𝐬 𝐃𝐢𝐬𝐩𝐥𝐚𝐲 𝐎𝐩𝐭𝐢𝐦𝐢𝐳𝐚𝐭𝐢𝐨𝐧:Established and maintained impactful sales displays, enhancing product visibility and driving customer engagement.𝐒𝐚𝐥𝐞𝐬 𝐒𝐭𝐚𝐟𝐟 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠:Provided comprehensive training to fellow sales staff, fostering a team-oriented and skilled workforce.𝐀𝐜𝐭𝐢𝐯𝐞 𝐏𝐚𝐫𝐭𝐢𝐜𝐢𝐩𝐚𝐭𝐢𝐨𝐧 𝐢𝐧 𝐒𝐚𝐥𝐞𝐬 𝐈𝐧𝐢𝐭𝐢𝐚𝐭𝐢𝐯𝐞𝐬:Engaged actively in sales meetings and conference calls, contributing valuable insights and strategies for team success.𝐂𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐰𝐢𝐭𝐡 𝐊𝐞𝐲 𝐑𝐞𝐭𝐚𝐢𝐥𝐞𝐫𝐬:Cultivated strategic partnerships with prominent retailers such as Hyper Market, Carrefour, Giant, and Hyper Panda, specifically focusing on Children and Home appliance products.My experience in this role not only underscores my proficiency in inventory management, sales display optimization, and team training but also highlights my ability to collaborate effectively with key retailers to drive sales.