گزشتہ کل شائع ہوئی 122 نے دیکھا Report Job
To provide exceptional customer service as the first point of contact for clients, visitors, and employees, while managing administrative tasks efficiently.
Key Responsibilities:
1. Customer Service:
- Greet and welcome visitors with a professional and friendly demeanor.
- Address inquiries, provide information, or direct visitors to the appropriate personnel or department.
- Ensure a positive first impression of the organization.
2. Reception Management:
- Manage the reception area to ensure it is clean, organized, and presentable at all times.
- Answer, screen, and forward incoming phone calls while providing accurate information.
3. Administrative Support:
- Manage schedules and appointments for staff or management.
- Maintain records of visitor logs and manage incoming and outgoing mail or courier services.
- Assist with basic office tasks, such as photocopying, scanning, and filing.
4. Security and Compliance:
- Ensure visitor access is logged and monitored, issuing visitor badges if applicable.
- Coordinate with security personnel to maintain office safety protocols.
5. Coordination:
- Communicate with internal teams to ensure seamless operations and visitor handling.
- Support event planning or meeting arrangements, such as booking rooms or preparing materials.
Skills and Competencies:
- Excellent interpersonal and communication skills.
- Professional appearance and demeanor.
- Strong organizational and multitasking abilities.
- Proficiency in using office equipment (telephone systems, photocopiers, scanners).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to handle sensitive information with discretion and confidentiality.
- Problem-solving and adaptability under pressure.
Qualifications:
- Bachelor’s degree preferred.
- 1-2 years of experience in a similar role.
- Familiarity with customer service principles.
- Proficiency in English Communication skills
Key Performance Indicators (KPIs):
- Visitor and caller satisfaction ratings.
- Accuracy and timeliness in scheduling and task completion.
- Cleanliness and organization of the reception area.
- Efficient handling of inquiries and issue resolution.
- Positive feedback from internal teams and external visitors.
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