گزشتہ کل شائع ہوئی 189 نے دیکھا Report Job
Assist and manage day-to-day operations of the region from the central operations room via Mohafiz portals/ Calls/WhatsApp/Google Sheets & managing on-ground teams, that includes but are not limited to the scrambling and coordination of the on-field staff, monitoring and safety & security of static sites of clients as well as dynamic service portfolio of Mohafiz clients.
Job Responsibilities and Duties:
Establishing priorities based on case urgency, complexity of investigation & available resources
- Ensure adherence to company policies and procedures
- Timely assigning the cases to the Field Support Officers (FSOs)
- Providing all online support to FSO to complete the task given.
- Log all the activities of ground team, includes keeping track of their travel
- Follow-ups to ensure timely escalations and closure of the cases.
- Identifying prevailing trends
- End-to-end process ownership for case resolution
- Day to Day Management of On-Ground Teams
- Day to Day case handling of Client escalations
- Client & Customer sentiment management
- Operational communication liaison
- Quality Control (QC) & Data Sanity
- Ensuring operational check list
- Accurate logging
- Case load management of the ground team
- Daily/Weekly/Monthly Reporting
- Assisting Ops Room Manager for smooth service delivery
Identification of inefficiencies and loopholes
- Monitor progress, address minor issues.
- Assist with reporting, data analysis
Qualifications and Skills
- Intuitive
- Focused
- Administrative ability
- Effective team player
- Tactful, and well presented
- Excellent interpersonal skills
- Excellent written and verbal communication skills
- Capable of performing in high-stress environments
- Multi-lingual skills are a plus
Experience Requirement: 2-3 years Prior customer facing role
- Education Requirement: Minimum 16 years of education (Bachelor)
- Compensation: 60,000 – 70,000 PKR/Gross Month
نوکری کی تفصیلات
RESQ999
ResQ999 is a subscription based service that helps subscribers around the clock in serving and protecting their family members back in Pakistan.
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