IT Assistant

Note: This position is required on an urgent basis, we recruit on a rolling basis and is contingent upon donor funding. Only shortlisted candidates will be called for an interview. As SIF reserves the right to accept or reject any or all CV(s) without assigning any reason. Preference will be given to local candidates. We are an equal employment opportunity employer and females are strongly encouraged to apply.

SIF is currently seeking an IT Assistant who will be responsible for providing technical support, maintaining IT infrastructure, and ensuring the smooth operation of all IT systems at the Base Office in Balochistan, Quetta. This role is critical for maintaining the efficiency and reliability of the office\'s IT resources, supporting program activities, and ensuring secure and effective communication.

Objective 1: Technical Support:

• Provide first-level technical support to office staff for hardware, software, and network-related issues.
• Troubleshoot and resolve IT problems promptly, escalating complex issues to the IT Manager when necessary.
• Assist in setting up and configuring computers, printers, scanners, and other IT equipment.

Objective 2: IT Infrastructure Maintenance:

• Ensure the proper functioning of the office\'s IT infrastructure, including servers, workstations, network devices, and internet connections.
• Perform regular maintenance tasks, such as updates, patches, and backups, to ensure system reliability and security.
• Monitor network performance and troubleshoot connectivity issues.

Objective 3: Software Management:

• Install, configure, and update software applications and operating systems as required.
• Manage software licenses and ensure compliance with organizational policies.
• Provide training and support to staff on the use of software applications.

Objective 4: Security and Data Protection:

• Implement and maintain IT security measures to protect against viruses, malware, and other threats.
• Ensure data protection and backup procedures are followed to prevent data loss.
• Assist in developing and enforcing IT policies and procedures related to security and data protection.

Objective 5: Documentation and Reporting:

• Maintain accurate records of IT equipment, software licenses, and user accounts.
• Document technical issues and solutions for future reference.
• Prepare and submit regular reports on IT activities and incidents to the IT Manager.

Objective 6: User Training and Support:

• Conduct training sessions for staff on IT policies, best practices, and the use of office software and hardware.
• Provide ongoing support to staff to enhance their IT skills and knowledge.
• Create user guides and manuals for commonly used software and hardware.

Objective 7: Procurement and Inventory Management:

• Assist in the procurement of IT equipment and supplies, ensuring compliance with organizational procurement policies.
• Maintain an inventory of IT assets and ensure proper documentation and tracking of equipment.

Objective 8: Communication and Coordination:

• Liaise with the IT Manager in Islamabad to ensure alignment with organizational IT strategies and standards.
• Coordinate with external service providers for maintenance and repair services.
• Participate in regular team meetings to provide updates on IT activities and discuss any issues or challenges.

Other Duties:

      Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge and Skills:

• Strong knowledge of computer hardware, software, and network systems.
• Proficiency in using and troubleshooting Microsoft Office Suite (Word, Excel, PowerPoint) and other common office software.
• Knowledge of IT security principles and practices.
• Excellent problem-solving and analytical skills.
• Strong organizational and time management skills.
• Ability to communicate technical information to non-technical users clearly and effectively.

Competencies

• Technical Proficiency: Demonstrated ability to manage and support IT infrastructure and systems.
• Communication: Strong verbal and written communication skills, with the ability to engage and support staff effectively.
• Problem Solving: Effective problem-solving skills with a proactive approach to addressing technical issues.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Adaptability: Ability to work under pressure and adapt to changing circumstances in a dynamic work environment.
• Teamwork: Ability to work effectively as part of a team and collaborate with colleagues.
• Customer Service: Commitment to providing high-quality support and assistance to staff. 

Personality Attributes

• Respect and promote SIF values and mandate, and report to the line manager any non-respect of SIF’s policies amongst the teams or partners.
• Address needs and requests in a professional way.
• Always interact with children in presence of their parents or caregivers.
• Always respect beneficiaries’ confidentiality.
• Report any incident or act that causes harm to beneficiaries or to others.
• Aware of child protection/safeguarding concept.
• To establish and maintain effective working relations with people of different cultural backgrounds.
• Strong cross-cultural communication skills.
• Rigorous and polite.

Important to note:

• SIF does not charge a fee at any stage of the recruitment process. All applications are free for all candidates and no one should require any payment or compensation during the recruitment process. May the candidate be asked for any fee, he/she must report to SIF Administration through the recruitment contact.
• SIF commits to respect the “Do no harm” & PSEA (Prevention against sexual exploitation and abuse) principles and ensure Child Safeguarding is paramount in all its activities. We do everything possible to ensure that only those who are suitable to work with vulnerable people, in particular with children join our organization.
• This position is subject to a range of vetting checks including criminal records disclosure and reference checks. We have zero tolerance for harmful practices.

•  SIF strictly prohibits dual employment, and reserves the right to initiate appropriate procedural or legal measures in response to any violation of this policy.

• Candidate will be automatically disqualify from the process in case of influencing the recruitment

• process.

• SIF is an equal opportunity employer that is committed to diversity andinclusion in the workplace. The Hiring is subject to donor funding*