Patient Facilitation Coordinator

Shifa International Hospital Ltd

اسلام آباد ، پاکستان

درخواست بھیجیں

۲ گھنٹے پہلے شائع ہوئی 39 نے دیکھا Report Job

Facilitate and assist patients throughout their hospital visit
Guide patients, attendants, and visitors courteously and professionally
Ensure respectful and culturally sensitive interactions
Attend and address patient complaints promptly
Provide immediate resolutions and escalate when necessary
Respond to complaints in writing where required
Maintain and update the complaint management system regularly
Ensure proper closure of complaints by interacting with patients, attendants, and relevant departments
Conduct patient satisfaction surveys to evaluate hospital services
Ensure maximum outreach to patients and families for service improvement
Work with hospital departments to resolve service delays and communicate updates to patients and families
Manage and maintain records of written and verbal complaints, generating reports as per management requirements
Oversee the mortuary facility as per hospital policy
Support hospital-wide initiatives aimed at enhancing patient care and satisfaction

مہارتیں

Complaint Management Customer Services Team Work Communication Skills Patient Experience

نوکری کی تفصیلات

صنعت:

صحت کی نگہداشت / ہسپتال / طبی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

3 آسامیاں

نوکری کی شفٹ:

پہلا پہر

نوکری کی قسم:

مستقل

محکمہ:

Patient Experience Department

نوکری کا مقام:

اسلام آباد, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

ڈگری کا عنوان:

BBA/ MBA or related degree

کیریئر کی سطح:

نوآموز

تجربہ:

غیر تجربہ کار - 3 سال

اس سے پہلے درخواست دیجیۓ:

مارچ ۰۱, ۲۰۲۵

تاریخِ اِشاعت:

فروری ۰۸, ۲۰۲۵

Shifa International Hospital Ltd

صحت کی نگہداشت / ہسپتال / طبی · 4501-5000 ملازمین - اسلام آباد

پیروی کریں

Shifa International Hospitals Ltd. Islamabad is a 600+ secondary and tertiary healthcare facility, offering quality services to the local as well as international patient communities for over 25 years. The prestigious JCI accreditation has further strengthened our commitment and focus towards quality and patient safety. The hospital provides comprehensive diagnostic & treatment services in 35 plus clinical specialties under supervision of more than 200 Internationally Experienced & Fellowship Trained Consultants (The largest number of US and EU qualified Physicians and Surgeons under one roof in Pakistan).