یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Support Representative

SyntheTech Creations

دسمبر ۲۹, ۲۰۲۳ شائع ہوئی 460 نے دیکھا

PKR. 50,000 - 60,000/Month

We are seeking a detail-oriented and customer-focused Support Representative to provide first-level support for our LMS users. This part-time role requires excellent written English skills and the ability to effectively communicate user issues to our development team. The ideal candidate will be adept at problem-solving and committed to delivering exceptional customer service.

Key Responsibilities:

Provide first-level support to users, addressing inquiries and resolving issues efficiently and professionally.
Maintain high-quality written communication with users.
Escalate complex issues to relevant teams, ensuring thorough follow-up and resolution.
Collaborate with the development team to relay user feedback and contribute to platform enhancements.
Keep detailed records of user interactions and resolutions.
Stay updated on LMS features and updates to offer accurate support.
Help create support documentation, FAQs, and user guides.

Qualifications:

Exceptional written and verbal English communication skills.
Experience in customer support, ideally in a tech or e-learning environment.
Basic knowledge of LMS platforms and technical troubleshooting.
Strong problem-solving ability and meticulous attention to detail.
Capability to work both independently and as part of a team.
A foundational understanding of software development is advantageous.

Benefits:

Competitive hourly wage of PKR 1000.
Flexible part-time role tailored to your schedule.
Opportunity to join a dynamic startup in the e-learning field.
Professional development and learning opportunities in a growing sector.

At SyntheTech Creations, we value diversity and inclusivity and encourage applications from all qualified individuals.

مہارتیں

IT Support Responsibilities Communication Skills Report Writing Skills SaaS

نوکری کی تفصیلات

صنعت:

انفارمیشن ٹیکنالوجی

شعبہِ افعال:

خدمتِ خریدار ومعاونتِ صارف

کل عہدے:

1 اشاعت

نوکری کی شفٹ:

تیسرا پہر (رات)

نوکری کی قسم:

جُز وقتی

نوکری کا مقام:

لاہور, پاکستان

جنس:

کوئی ترجیح نہیں

کم از کم تعلیم:

بیچلرز

کیریئر کی سطح:

نوآموز

کم از کم تجربہ:

1 سال

اس سے پہلے درخواست دیجیۓ:

جنوری ۰۸, ۲۰۲۴

تاریخِ اِشاعت:

دسمبر ۲۹, ۲۰۲۳

SyntheTech Creations

انفارمیشن ٹیکنالوجی · 1-10 ملازمین - لاہور

پیروی کریں

SyntheTech Creations is a burgeoning company in the e-learning technology sector, dedicated to developing innovative Learning Management Systems (LMS). Our goal is to make digital learning more accessible and effective through advanced technological solutions.