A Customer Support Executive is a professional responsible for assisting customers with inquiries, resolving issues, and ensuring a positive experience with a company's products or services. Their role typically involves communication, problem-solving, and fostering strong relationships between the company and its customers.

Key Responsibilities:

  1. Handling Customer Queries: Address customer inquiries via phone, email, chat, or social media, providing accurate and timely information.
  2. Issue Resolution: Resolve complaints and problems related to products, services, or billing in a professional and empathetic manner.
  3. Maintaining Records: Log all interactions and updates in the company’s CRM (Customer Relationship Management) system.
  4. Feedback Collection: Gather and analyze customer feedback to suggest improvements to products or services.
  5. Technical Support: Provide guidance for troubleshooting technical issues, if applicable.
  6. Upselling and Cross-Selling: Recommend additional products or services based on customer needs.
  7. Adhering to Policies: Follow company guidelines and escalate complex issues to higher authorities when necessary.

Key Skills:

  • Excellent Communication: Strong verbal and written skills to interact effectively with customers.
  • Empathy: Ability to understand and address customer concerns empathetically.
  • Problem-Solving: Quick thinking and resourcefulness to resolve issues efficiently.
  • Multitasking: Managing multiple queries and tasks simultaneously.
  • Technical Proficiency: Familiarity with CRM software, communication tools, and basic troubleshooting techniques.
  • Patience: Staying calm and composed when dealing with difficult customers.
  • Experience in forex & crypto industry is a plus.

نوکری کی تفصیلات

کل عہدے:
5 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
نوکری کا مقام:
جنس:
کوئی ترجیح نہیں
عمر:
20 - 35 سال
کم از کم تعلیم:
انٹرمیڈیٹ / اے لیول
کیریئر کی سطح:
نوآموز
تجربہ:
غیر تجربہ کار - 1 سال
اس سے پہلے درخواست دیجیۓ:
جنوری ۰۳, ۲۰۲۵
تاریخِ اِشاعت:
دسمبر ۰۲, ۲۰۲۴

T-Marketing

ذرائع ابلاغ / مواصلات · 11-50 ملازمین - لاہور

آپ کو کس حوالے سے برتری حاصل ہے؟

اپنے بارے میں ہماری پیشہ ورانہ رائے اور تقابلی جائزہ حاصل کیجیۓ
اپنی سی وی کو موءثر بنانے کیلئے ہماری ماہرانہ مشاورتی ٹیم سے رابطہ کریں
روزی پریمیئم کو آزمائیں

ملتی جلتی نوکریاں

Customer Support Executive

Clevtron, لاہور, پاکستان
نومبر ۲۵, ۲۰۲۴ شائع ہوئی

Customer Support Executive

Abacus Consulting, لاہور, پاکستان
نومبر ۲۲, ۲۰۲۴ شائع ہوئی

Customer Support Executive

Cyber System (Pvt) Ltd, لاہور, پاکستان
نومبر ۲۷, ۲۰۲۴ شائع ہوئی

Customer Support Executive

Office Automation Services, کراچی, پاکستان
نومبر ۲۷, ۲۰۲۴ شائع ہوئی
تمام دیکھیں
I found a job on Rozee!