۲ گھنٹے پہلے شائع ہوئی 18 نے دیکھا Report Job
We are seeking an experienced Customer Service Representative (CSR) with 3-4 years of experience to join our team. The ideal candidate will have excellent communication skills, a strong ability to generate leads, and expertise in client acquisition.
Key Responsibilities:
Client Handling:
- Respond to client queries through phone, email, or chat.
- Resolve client complaints and issues efficiently to ensure high satisfaction.
- Build and maintain long-term relationships with clients to enhance retention.
- Keep detailed records of client interactions and follow up on any open issues.
Lead Generation and Client Acquisition:
- Research and identify potential clients through various channels, including online platforms and industry events.
- Conduct outreach campaigns, including cold calls and emails, to bring in new sign-ups.
- Collaborate with the sales team to pass qualified leads and monitor conversion rates.
- Follow up consistently with prospects to guide them through the sales funnel.
Social Media Management:
- Actively engage with potential clients on platforms such as LinkedIn, Instagram, etc.
- Share relevant content, company updates, and industry news to boost brand awareness.
- Monitor social media for feedback, client mentions, and emerging trends.
Market Research & Trend Analysis:
- Stay up to date with the latest trends in customer service and client acquisition in the industry.
- Conduct competitive analysis to identify and analyze competitor strategies.
- Report findings and propose actionable strategies for improvement.
New Initiatives & Continuous Improvement:
- Propose innovative methods to enhance client engagement and satisfaction.
- Collect and analyze client feedback to continuously improve services and processes.
Requirements:
- 3-4 years of experience in a customer service role.
- Strong communication and interpersonal skills.
- Bachelor's degree is mandatory.
- Proven experience in lead generation and client acquisition.
- Ability to multitask, prioritize, and manage time effectively.
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