یہ کمپنی اب اس نوکری کیلیۓ مزید سی ویزنہیں لے رہی۔

Customer Service Representative

The Ultimate Solutions

فروری ۰۱, ۲۰۲۴ شائع ہوئی 215 نے دیکھا

PKR. 40,000 - 100,000/Month

We are seeking a highly skilled and customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent English language skills and a strong commitment to providing exceptional customer service. As a Customer Service Representative, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires effective communication, problem-solving abilities, and a friendly demeanor.

Responsibilities:

Respond promptly and professionally to customer inquiries via various communication channels (phone, email, chat, etc.)
Provide accurate and detailed information about our products, services, and policies to customers
Assist customers in troubleshooting technical issues and provide appropriate solutions
Handle customer complaints and resolve conflicts in a calm and courteous manner
Maintain a high level of product knowledge to effectively address customer concerns
Collaborate with other team members to ensure prompt and efficient resolution of customer issues
Document customer interactions and maintain accurate records of all customer interactions and transactions
Identify opportunities for process improvements and provide feedback to enhance the customer experience
Meet or exceed established performance metrics, including response time, customer satisfaction, and resolution rate

Requirements:

High school diploma or equivalent; additional education or training in customer service is a plus- Proven experience in a customer service role, preferably in a fast-paced environment
Exceptional English language skills, both written and verbal, with the ability to communicate clearly and effectively
Strong problem-solving skills and the ability to think quickly on your feet
Excellent interpersonal skills and the ability to build rapport with customers
Proficient in using customer service software, CRM systems, and other relevant tools
Ability to multitask and prioritize tasks effectively in a dynamic work environment
Strong attention to detail and accuracy in documentation
Flexibility to work in shifts, including evenings, weekends, and holidays, as required

We offer competitive compensation and benefits packages, along with opportunities for growth and development within our organization. If you are passionate about delivering exceptional customer service and possess excellent English language skills, we encourage you to apply for the Customer Service Representative position.