You'll be the first point of contact for all technical support requests. You'll ensure our team has the tools and support to work efficiently by promptly resolving hardware, software, and connectivity issues.
Key Responsibilities:
Provide first-level support for technical issues via chat, email, and video calls
Troubleshoot software, hardware, and network-related problems
Install and configure software and applications
Maintain inventory of IT assets and tools
Support onboarding/offboarding processes for new and exiting employees
Document technical issues and solutions to build a knowledge base
Qualifications:
Proven experience in IT support or a similar role
Strong knowledge of Windows, Mac OS, and common office productivity tools
Familiarity with remote desktop applications and help desk software
Excellent communication and problem-solving skills
Ability to work independently in a remote environment
Why Join Us?
Work from anywhere
Supportive, friendly team culture
Opportunities for professional growth
Competitive salary and flexible schedule
Total Shape is a community dedicated to making the pursuit of a healthier lifestyle both achievable and straightforward. At Total Shape, we pride ourselves on delivering comprehensive information tailored to your health and fitness journey. Our mission is to help you make informed decisions that expedite your path to your health and fitness goals. Since 2003, our dedicated team has worked hard to create a comprehensive library of thorough and reliable information. Our team of 60+ team of writers, fact checkers and medical reviewers are health and fitness experts, including registered dietitian nutritionists, board certified medical doctors, experienced personal trainers, certified coaches, and professional athletes who write, fact check, review and constantly update our collection of 2,000+ articles.