Team Lead Customer Service

As a Team Lead, your role is to manage the flow of incoming leads, to qualify leads during calls and to carry out product demos and to manage the team of Customer Support Officers for the ongoing domestic campaign.

Responsibilities:

Coordination of clients' concerns and adjustment of the services or products to the clients' needs
Resolving of any issues on the clients' site and cooperation with respective other departments
Identification of new business opportunities by monitoring of inbound marketing channels and activities
Maintenance of existing and building of new relationships by provision of any necessary support and recommendations on new opportunities
Ensuring a high-performing customer service system
Monitoring of performance and analysis of reports in order to derive improvement plans

Education and Experience:

Graduation Degree in business, marketing or any other related field
Overall 3-4 Years and minimum 1-2 years of experience in managing a team of Customer Support Representative.
Strongly developed networking and communication as well as analytical skills
High customer-orientation and business acumen

技能

Coaching Skills Project Team Management Hands-on Problem Solving Complaint Management Customer Serivices Customer Success Customer Care Representation Customer Satisfaction Management Customer Contact Skills

工作详细内容

全部职位:

3 发布

工作时间:

轮班制

工作类型:

全职/长期工

部门:

Call Centre Operations

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

经验:

3年 - 4年 (Minimum 1-2 years of experience in managing Customer Support Teams)

在之前申请:

Jul 15, 2024

发布日期:

Jun 14, 2024

Abacus Consulting

· 1001-1500 员工 - 伊斯兰堡

关注

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p