۴ دن پہلے شائع ہوئی 139 نے دیکھا Report Job
PKR. 30,000 - 60,000/Month
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
Responsibilities
- Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain a record of daily problems and remedial actions are taken, using a call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
Required skills and qualifications
- High school degree or equivalent
- Experience working in a call center or customer-support role
- Strong active listening and verbal communication skills
- Proficiency in problem-solving
- Ability to multitask and manage time effectively
Preferred skills and qualifications
- Expertise in conflict resolution
- Experience in customer sales
نوکری کی تفصیلات
صنعت:
شعبہِ افعال:
کل عہدے:
15 آسامیاں
نوکری کی شفٹ:
پہلا پہر
نوکری کی قسم:
جنس:
کوئی ترجیح نہیں
کم از کم تعلیم:
میٹرک / او لیول
کیریئر کی سطح:
نوآموز
تجربہ:
غیر تجربہ کار - 1 سال
اس سے پہلے درخواست دیجیۓ:
مئی ۱۰, ۲۰۲۵
تاریخِ اِشاعت:
اپریل ۰۹, ۲۰۲۵
ASP Solutions
خدمات · 1-10 ملازمین - لاہور
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