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Call Center Representative

Build UP Estimation Inc

拉合尔，巴基斯坦

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发布 Aug 08, 2024 304 查看

PKR. 18,000 - 40,000/Month

Responsibilities:

Handle inbound and outbound calls in a timely and professional manner.
Provide accurate information and assistance to customers regarding products, services, and inquiries.
Resolve customer complaints and issues promptly and effectively, aiming for first-call resolution.
Maintain detailed records of customer interactions and transactions.
Collaborate with team members and other departments to ensure customer satisfaction.
Meet and exceed performance metrics such as call quality, average handling time, and customer satisfaction scores.

Requirements:

Excellent communication skills: You must possess strong verbal and written communication skills to effectively interact with customers and colleagues.

Customer-focused mindset: A genuine desire to help customers and resolve their concerns is essential for success in this role.

Problem-solving abilities: You should be able to think quickly on your feet and find creative solutions to customer issues.

Adaptability: The ability to adapt to changing situations and handle high-pressure environments is crucial in a fast-paced call center.

Attention to detail: Accuracy in recording and documenting customer interactions and information is vital for maintaining quality service.

Team player: You should be able to work collaboratively with team members and contribute to a positive work environment.

Technical proficiency: Basic computer skills and the ability to navigate multiple software applications simultaneously are required.

Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, is often necessary to meet customer needs.

Previous customer service experience: While not always required, previous experience in customer service or call center environments is advantageous.