。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Representative

Your primary responsibility is to provide efficient and timely customer support. You will handle customer queries and complaints through various communication channels such as email, phone, chat, and social media. Your job is to ensure that customers receive the best possible service and resolution to their issues.

Key Responsibilities

Responding promptly and professionally to customer inquiries and complaints via email, phone, chat, and social media
Troubleshooting and resolving customer issues by providing accurate and relevant information
Escalating complex issues to higher-level designers or management as required
Building rapport and maintaining good relationships with customers by providing exceptional customer service
Monitoring and tracking customer inquiries and complaints to ensure timely resolution and follow-up
Keeping up-to-date with product and service knowledge to provide accurate information to customers
Maintaining accurate and detailed customer records and updating them as necessary

Requirements

Proven customer support experience, preferably in a fast-paced environment
Excellent English spoken skills
Preferably female
Ability to work in a team environment
Strong problem-solving and analytical skills
Ability to manage multiple tasks simultaneously and prioritize effectively
Ability to work under pressure and meet tight deadlines
Proficiency in using computer applications and tools, including Microsoft Office