Customer Relations Officer

We are seeking a proactive and customer-focused Customer Relations Officer (CRO) to join our team. The primary responsibility of this role is to ensure excellent customer satisfaction by gathering and analyzing feedback from our customers through phone calls. The CRM will play a vital role in enhancing our service quality and overall customer experience.

Key Responsibilities:

Customer Feedback Collection:
- Make outbound calls to customers who have purchased products (cash or installment).
- Collect feedback on their purchase experience, including product quality and service satisfaction.
Experience Analysis:
- Ask customers about their interaction with branch staff, including salesmen, branch managers, and other team members.
- Identify and report any gaps in customer satisfaction or service delivery.
Data Management:
- Maintain accurate records of feedback and categorize it based on insights (e.g., product quality, staff behavior, branch service).
- Prepare detailed reports to share with the management team for improvement strategies.
Continuous Improvement:
- Work closely with internal teams to address customer concerns.
- Propose actionable recommendations based on customer insights to enhance overall service quality.

技能

Ms Excel Listening to Customers Customer Service Solutions Communication Skills

工作详细内容

全部职位:

10 发布

工作时间:

早班

工作类型:

全职/长期工

部门:

Customer Services

工作地址:

Ugoki, 斯阿科, 巴基斯坦

性别:

男性

最低学历:

学士

职位等级:

入门级

经验:

少于1年 - 3年

在之前申请:

Jan 24, 2025

发布日期:

Dec 23, 2024

Naeem Electronics

· 2001-2500 员工 - 斯阿科

关注

A Big Chain of Electronics Outlets in (Sialkot, Gujranwala, Gujrat, Lahore, Rawalpindi, Islamabad & Faisalabad) having 100+ Outlets. We deals in Electronic Home Appliances and Bike.